Job Description
Job Description
Summary of Position
The Child Support Specialist position includes providing full services to customers in all stages of the child support process. The Specialist in this project works in the centralized mailroom at the Contact Center and ensures incoming documents and other communications are appropriately processed. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders. Extensive training to learn child support processes and procedures is provided.
Essential Job Requirements
- Opens, sorts, and routes incoming correspondence for all centralized mail at the Contact Center
- Corresponds with employers, housing authorities, and other external parties and provides them with needed information
- Provides requested documents (e.g. payment histories, court orders, etc.) for clients
- Initiates locate procedures such as location of customers address, employment, and assets.
- Obtains and processes information necessary for establishing the order.
- Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
- Maintains confidentiality and security of case information.
- Regular and timely attendance
- Other duties as assigned
Required Education
High School Diploma, GED or equivalent years of experience
Required Experience
- Minimum of 1-year related work experience is preferred.
- Experience in human services as a case manager or child support is preferred.
- Familiarity with an office environment including the use of automated systems is desired.