Customer Relationship Specialist (Remote)

Job Description

Job DescriptionAbout Us

Culligan is the world’s leading provider of water treatment solutions for residential, commercial, and industrial customers. Headquartered in Rosemont, IL, Culligan offers state-of-the-art water softeners, filtration systems, drinking water solutions, and more. With over 85 years of excellence, we're committed to improving lives through better water.

About the Role

We’re hiring a Customer Relationship Specialist to play a key role at the top of our sales funnel. This remote position is responsible for capturing, qualifying, and assigning inbound digital leads to drive conversion and revenue growth. If you’re an organized, tech-savvy communicator who enjoys working collaboratively, this role is for you!

What You'll Do

• Monitor & Manage Inbound Leads from website, email, and social media
• Qualify Leads by evaluating their sales potential and following up via phone, email, or chat
• Manage CRM (Salesforce) with accurate data entry and timely lead assignments
• Support the Sales Team by re-engaging leads, tracking conversion metrics, and generating reports
• Collaborate across sales and marketing to improve processes and lead quality

Success Metrics

You'll be measured by:

• Lead response time and qualification accuracy
• CRM data accuracy and assignment timeliness
• Reporting participation and insights
• Salesforce task completion and support responsiveness
• Collaboration, communication, and continuous improvement

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred
• 1–2 years in customer service, sales support, or administrative roles
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with CRMs like Salesforce or IFS is highly desirable
• Comfortable making outbound calls and engaging customers directly

What We Offer

• Competitive hourly pay
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Life insurance and voluntary benefits
• Career development and growth opportunities
• Inclusive, collaborative remote culture

Location

This is a fully remote position, reporting to the VP of Sales & Marketing.

Compensation & Schedule

• Pay: $18–$24 per hour based on experience and location
• Work: Fully Remote
• Schedule: 10:00 AM – 7:00 PM, Tuesday through Saturday

Apply Today

Help us deliver water people love. Join Culligan’s mission to bring better water to every life.
Apply now at https://www.culligan.com/careers

Culligan is an Equal Employment Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.