Job Description
Job DescriptionFluidra is looking for a Sales Support Coordinator to join our team in Carlsbad, CA. WHAT YOU WILL CONTRIBUTE This role directly improves rep productivity, speeds up dealer onboarding, and enhances the loyalty program experience. We are seeking a highly organized and customer-centric Sales Support Coordinator to join our Sales Operations Team. This role will provide critical operational and programmatic support to help drive sales effectiveness, dealer success, and program adoption. The ideal candidate has experience in Sales, Marketing, or Project Coordination, thrives in a fast-paced environment, and demonstrates exceptional time management, communication, and execution skills. The ideal candidate will have an interest in Sales, Marketing, or Project Coordinator who will work closely with our Sales Operations Team. The best candidate will be a Customer-focused professional, that is well organized, well-articulated, personable, multi-tasker who can execute an array of tasks with strong computer & organizational skills that can thrive in a high-paced environment. Time management and prioritization is critical to be successful in their role. Additionally, you will: Program Operations Support
- Facilitate new customer account set-up and internal routing for loyalty opt-ins
- Review and validate customer data to ensure accuracy and integrity
- Manage confidential customer information securely and professionally
- Drive cross-functional execution of internal processes across Sales Operations, Trade Marketing, and Reporting
- Coordinate program communications and updates in line with go-to-market strategies
- Oversee and respond to Program Inboxes for field reps and dealer inquiries
- Manage and track conversions for all program signup processes
- Provide flexible, cross-functional support to Sales and Internal teams by ensuring accurate onboarding and foundational customer data and processes
Dealer Program & Rewards Execution
- Execute dealer onboarding workflow (account setup, communications, welcome kits)
- Fulfill Try Me orders, including logistics, marketing asset coordination, and performance tracking
- Support marketing rewards ordering and issue resolution for loyalty program members
WHAT WE SEEK
- 1+ years of experience in a data entry or administrative support role
- Excellent time management, organization, attention to detail and communication skills
- Adaptability and ability to thrive in a fast-paced environment
- Excellent collaboration and communication skills essential to successfully work cross functionally both internally and externally
- Teamwork, Passion for Success, Strong Work Ethic, Enjoys Innovating and Infusing Creativity towards Process Improvement; all in the pursuit to deliver best in class experience to our customers
Preferred
- Experience with Oracle (accessing dealer data)
- Experience with Salesforce.com (generating reports, dashboards)
EDUCATIONHigh school diploma or equivalent WHAT WE OFFER An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
- 2 weeks of paid vacation
- 9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
- 11 paid Holidays
- Full range of health benefits including medical, dental & vision, short & long-term disability
- 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
- Health and wellness programs / gym reimbursement
- Educational assistance up to $7,000 per year
- On-site self-service café / free gourmet coffee stations
- Company sponsored FUN events!
- Generous product discounts
WHO WE AREFluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP®, S.R. Smith®, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Del® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things. Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation. Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic. Expected hourly rate is $22.00 - $24.00. Fluidra offers a comprehensive total rewards / benefits program that includes base salary, annual bonus based on performance of individual and company objectives, competitive 401K matching, paid vacation and sick time, full range of health benefits, educational assistance, etc. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation and total rewards program.