Job Description
Job Description
The US spends $160 Billion per year on highways. Every new car model costs at
least $1 Billion to develop. Yet cars spend only 5% of their time driving. Where
do these cars spend the other 95%? PARKED!
LAZ Parking is one of the largest operators in the growing multi-billion dollar
US parking industry. Founded in 1981, LAZ operates hundreds of thousands of
parking spaces from offices all across the country. When it comes to parking,
we’re the experts!
Most importantly, LAZ is a PEOPLE FIRST company with a mission to “create
opportunities for our employees and value for our clients”. If you’re looking to
join a growing company led by passionate people committed to being the best –
contact us today!
The Spirit of the Position:
The Parking Operations Manager will oversee daily operations at the airport, supporting the
Assistant General Manager and General Manager and ensuring the overall operational
success of the parking program during afternoons, evenings, and weekends, occasionally
working holidays and overnights.
RESPONSIBILITIES:
The duties and responsibilities of the Parking Operations Manager will include but not be
limited to the following:
• Assist the Parking Assistant General Manager (AGM) and General Manager (GM) with
operational, financial, and personnel management. General oversight of Daily
Operations, implementing policies and procedures, following standards of operations and
completion of tasks in a timely manner.
• Management of hourly staff to include, but not be limited to, Parking Supervisors, CSRs,
Maintenance/Grounds, and LPI Clerks.
• Encourage and motivate the workforce, instill teamwork, coach, and implement
corrective action to enforce policies and procedures.
• Promote “The LAZ Way” (Mission, Values, & Practices).
• Creates and monitors daily schedules (including rest and meal breaks), assists in
coordinating and conducting meetings, writing work assignments, and providing spot
audits of work completed to ensure it meets the client and company’s standards.
• Utilizes the PARCS and other subsystems to prepare reports, complete investigations,
and provide information to the AGM, GM, and client.
• Assists with reviewing and approval time off requests, adjusting the schedule as needed
to meet service standards and business requirements.
• Communicates with the AGM and GM on operational and personnel challenges.
• Participate in hiring, training, evaluating, and developing all parking employees.
• Assist GM and HR in overseeing LAZ U training as well as other training and
development initiatives.
• Assist in establishing individualized goals for employees. Helps employees to determine
a plan for achieving those goals and monitors progress throughout the process.
• Processing daily reports, i.e., parking lot space counts, on a regular basis as assigned by
the GM and/or Parking AGM.
• Responsible for adherence of personnel to all safety standards promoting workplace
safety
• Schedule, review, and act upon monthly facility safety inspections.
• Ensure all staff are adhering to superior service standards in each department,
maintaining high levels of customer service for all personnel.
• Creating and checking on daily maintenance and grounds assignments. Establishing a
standard schedule for maintaining all parking-related facilities as well as adjusting
assignments to include client requests. Conduct random spot checks to ensure that all
tasks assigned have been completed meeting required standards.
• Manage fleet maintenance and cleaning schedule and report issues/repair needs to GM
and AGM.
• Perform routine inventory of tickets and equipment such as radios, safety vests, keys, etc.
• Ensures all employees have the supplies needed to successfully complete their job.
• Attends internal meetings with SMF management as needed.
• Handle additional tasks assigned by the GM and Assistant GM.
REQUIREMENTS
EDUCATION:
Bachelor's Degree or equivalent work experience.
EXPERIENCE:
• Must have 2 years of management experience. Hospitality, parking, or transportation
management experience is desired but not required.
• Must have excellent written and verbal communication skills.
• Must have prior experience in managing staff of 20+ employees.
• Intermediate proficiency with Microsoft Office Suite: Excel, Word, PowerPoint and
Outlook.
SKILLS:
• Ability to problem solve in the face of malfunctioning equipment, staffing shortages, or
other irregular operations.
• Strong customer service skills and abilities.
• A high level of interpersonal skills to handle sensitive and complex situations including
difficult customers and personnel issues.
• Excellent team-building skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
PHYSICAL DEMANDS:
• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods of time.
• Ability bend, stoop, squat, and lift frequently throughout a shift.
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with qualified disabilities to perform the
essential duties/functions.
Requires satisfactory passing of our background check and drug screen.
Status: Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including
hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons,
regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era,
special disabled, recently separated and other protected veterans, or any other characteristic
protected by federal, state or local law. No question in our application process is used for the
process of limiting or excluding any applicant's consideration for employment on such grounds.
LAZ Parking participates in E-Verify