IT Support Specialist

American Baptist Homes of the Midwest

Eden Prairie, MN, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Begin a rewarding career—join American Baptist Homes of the Midwest as an IT Support Specialist, where your commitment and compassion will directly impact the lives of others!

Apply today and receive a response within 48 hours!

Why choose American Baptist Homes of the Midwest?

Great compensation and the opportunity to pursue your passion.
Develop meaningful relationships with residents and staff members.
Training and resources to keep your career moving forward.
Great benefits available!
Wage Range is $22.50 - $26/hour |Credit given for experience.

How you will make an impact:

As an IT Support Specialist at American Baptist Homes of the Midwest, you will serve as the first point of contact for technical support, responding to inquiries via phone and email. This role is responsible for diagnosing and resolving a range of technical issues while delivering exceptional customer service and maintaining user productivity. The IT Support Specialist plays a critical role in ensuring IT systems operate efficiently and supports end users in alignment with ABHM’s mission, core values, and organizational goals. All responsibilities must be carried out in compliance with applicable state and federal regulations.

Schedule: This is a full-time position, Monday through Friday, 7:30 AM - 4 PM.

What you will need:

Must be 18 years of age or older.
2+ years post-secondary education, certifications, or experience in a related technical field required.
Experience with Mobile Device Management (MDM) solutions such as JamfNOW preferred.
IT support in a Microsoft 365 environment, familiarity with multi-factor authentication (MFA), and with Apple mobile devices is strongly preferred.
Customer service skills with the ability to translate technical terms to an average person's understanding.

Benefits for Qualified Employees

Medical
Dental
Vision
403(b) with Discretionary Employer Match
Life/AD&D Insurance
Short- & Long-Term Disability
Accident & Critical Illness Insurance
Employee Assistance Program

To apply for this position, please complete the required questionnaire and upload your resume. We will be accepting applications on a rolling basis, and if your qualifications align with our needs, a recruiter will contact you to discuss the next steps. Applicants for this position must be able to produce a negative drug test.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws.

All candidates must pass a drug screen as part of the pre-employment process. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

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