Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team in Broomfield, Colorado. This is a Contract-to-permanent position designed for individuals with a passion for technology and a strong commitment to providing exceptional technical support. In this role, you will assist users with resolving common IT issues while contributing to a collaborative and dynamic work environment.
Responsibilities:
• Deliver Tier 1 technical support to approximately 100 users, addressing issues such as password resets, printer malfunctions, and basic hardware setups.
• Troubleshoot and resolve problems related to Windows 11 and Microsoft 365 applications, ensuring smooth operations for end users.
• Log and manage support tickets using a ticketing system like Microsoft Dynamics, adhering to established processes and escalation protocols.
• Coordinate with a small IT team to maintain consistent support coverage across multiple locations within a 10–20-mile radius of the Broomfield office.
• Travel to various sites as needed to provide onsite assistance, including hardware installation, peripheral troubleshooting, and user training.
• Maintain detailed documentation of support activities and processes to ensure accuracy and efficiency.
• Collaborate effectively with team members to address challenges and improve service delivery.
• Offer timely solutions to basic technical issues, minimizing disruptions to business operations.
• Participate in ongoing training and development to enhance technical expertise and service quality.• Minimum of 1 year of experience in a Tier 1 technical support role.
• Proficiency in troubleshooting Windows 11 and Microsoft 365 applications.
• Familiarity with ticketing systems such as Microsoft Dynamics or equivalent.
• Strong ability to resolve printer issues, perform hardware setups, and handle password resets.
• Excellent documentation skills with attention to detail.
• Strong interpersonal skills and a collaborative mindset to work effectively within a team.
• Willingness to travel within a 10–20-mile radius as required.
• Basic knowledge of IT hardware and software configurations.