Patient Access Specialist

Job Description

Job DescriptionSalary: $18 per hour

Family and Medical Counseling Service is seeking a Patient Access Specialist to join our amazing team!

Under the supervision of the Patient Access Coordinator, the Patient Access Specialist will answer a high volume of calls and schedule appointments, instruct and assist clients with regard to appropriate scheduling protocols/clinic procedures, and maintain a professional and confidential working environment. The Patient Access Specialist will use initiative, sound judgment, and communication skills to enable efficient and effective use the Patient Access department resources.

Position Highlights

• Schedule Monday-Friday 8:30 a.m. to 5:30 p.m., with occasional evening and Saturday hours
• Team-oriented approach that could include working at the DC or Maryland site
• Answer and evaluate patient need, create telephone encounter and send to appropriate team for resolution, direct phone calls to appropriate site, medical staff or leadership
• Competitive salary range based on experience and qualification
• Greet clients as they enter the lobby and assist with service area kiosk check-in.
• General clerical duties scanning, photocopying, faxing, mailing, completing registration packets
• Attend relevant meetings to support overall program implementation and growth
• Attend training and learning opportunities that expand content knowledge and best practices
  
• Discreetly handles and enters sensitive personal confidential information while adhering to FMCS's HIPAA guidelines ensuring the proper handling of sensitive information.
  
• Perform responsibilities with the required Customer Service standards
  
• Maintains a clean, organized, and safe working environment.
  
• Meets key metrics important for goals and benchmark data
  
  

Minimum Qualifications

• High school diploma or equivalent
• Electronic Medical Record experience; eCW is preferred
• Excellent interpersonal communication, customer service and telephone equites skills
• Minimum of one-year experience in an office setting, preferably a medical office setting