Job Description
Job DescriptionQuality Assurance Manager (Behavioral Health)
Location: San Francisco, CA (Hybrid - 3 days onsite / 2 remote)
Salary: ~$80,000 annually
Schedule: Full-time, Exempt
LHH is assisting a mission-driven behavioral health organization is seeking a Quality Assurance Manager to lead compliance, quality improvement initiatives, and regulatory oversight across programs. This role partners closely with leadership and cross-functional teams to ensure adherence to healthcare standards and continuous operational excellence.
Regulatory Compliance & Quality Management
- Ensure compliance with licensing, accreditation, and regulatory bodies (e.g., HIPAA, state and county health agencies, accreditation organizations)
- Oversee clinical documentation standards, EHR compliance, data integrity, and reporting requirements
- Lead preparation for audits, site visits, and credentialing processes
- Conduct ongoing compliance monitoring and risk mitigation
Audits & Reporting
- Perform internal chart audits and quality reviews to meet regulatory and best practice standards
- Support external audits and collaborate with governing agencies
- Monitor billing accuracy, service documentation, and program compliance
- Analyze and report quality metrics and incident data to leadership
Training & Cross-Functional Collaboration
- Provide training and guidance to clinical and administrative staff on documentation, compliance, and billing requirements
- Partner with leadership, clinicians, and operational teams to improve workflows and quality outcomes
- Participate in leadership meetings and support organization-wide initiatives
Incident & Data Management
- Oversee incident reporting processes and ensure timely, compliant submissions
- Monitor trends and provide actionable insights to improve service delivery and compliance
- Experience in behavioral health quality management, compliance, or utilization review
- Strong knowledge of Medi-Cal (or similar public healthcare programs) and accreditation standards (e.g., The Joint Commission)
- Experience working with multidisciplinary teams (clinical, administrative, and leadership stakeholders)
- Excellent communication, organizational, and analytical skills
- Detail-oriented with the ability to manage multiple priorities
- Proficiency in Microsoft Office Suite and electronic health record (EHR) systems
- Ability to lead initiatives and function as a hands-on supervisor
Preferred Competencies
- Collaboration and teamwork
- Problem-solving and critical thinking
- Leadership and decision-making
- Strong interpersonal and communication skills
- Cultural awareness and commitment to inclusive, patient-centered care
Work Environment & Benefits
- Hybrid work schedule
- Comprehensive benefits package including medical, dental, and vision
- Retirement plan with employer contribution
- Paid time off, holidays, and wellness days
- Professional development and continuing education support
- Loan forgiveness eligibility (where applicable)
Additional Information
- Candidates may be required to comply with applicable public health and safety requirements
- Equal Opportunity Employer committed to diversity, equity, and inclusion
- Job Order Managed by Nadina Jackson
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Pay Details: $75,000.00 to $81,000.00 per year
Search managed by: Nadina Jackson
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.