Job Description
Job Description
We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.
Customer Service Representative Duties and Responsibilities
- Listen, document, and help resolve conflicts with customers
- Answer questions or handle complaints from customers
- Field phone calls, emails, and chat requests
- Provide information to customers about order status and product queries
- Process customer orders/changes/returns according to established department policies and procedures
- Work closely with the credit department to resolve disputed credit items
Customer Service Representative Requirements and Qualifications
- High school diploma or equivalent
- Customer service experience a plus
- Experience with corporate phone systems or switchboard preferred
- Flexible schedule
Compensation
- Base salary
- PTO
- Holiday Pay
- Group Benefits
- Bonus
Company DescriptionState Farm is the industry leader in Auto and Home insurance! State Farm has been in business for over 100 years! Base salary based upon experience. Our office has been servicing the Milford and Warren community for nearly 20 years!
What We’re Looking For:
•\tProficiency in Microsoft Office; experience with Salesforce preferred
•\t1-3 years of administrative experience/customer service or sales experience
•\tExcellent communication and customer service skills
•\tA positive, proactive attitude and strong work ethic
Ready to take the next step in your career?
Apply today and grow with a team that’s invested in your success!
Company Description
State Farm is the industry leader in Auto and Home insurance! State Farm has been in business for over 100 years! Base salary based upon experience. Our office has been servicing the Milford and Warren community for nearly 20 years! \r\nWhat We’re Looking For:\r\n•\tProficiency in Microsoft Office; experience with Salesforce preferred\r\n•\t1-3 years of administrative experience/customer service or sales experience\r\n•\tExcellent communication and customer service skills\r\n•\tA positive, proactive attitude and strong work ethic\r\n \r\nReady to take the next step in your career?\r\nApply today and grow with a team that’s invested in your success!