Network Operations Analyst Level 1 - 1st
Job Description
Job DescriptionLocation: Blue Ash, OH
Employment Type: 1st Shift, Full-time, temp-to-hireJob Brief
Kable Workforce Solutions is hiring a Network Operations Analyst Level 1 for our client. This role includes triaging and remediating incidents related to the company Wide Area Network (WAN) and Local Area Network (LAN) services. This role is responsible for the overall stability, security and sustainability of company’s WAN, LAN and Customer Facing wi-fi infrastructure. This role interfaces directly with end users, technology partners and internal technology teams.What’s a Typical Day Like?
- Leverage experience and knowledge of WAN, LAN and WLAN infrastructure to triage, diagnosis and remediate wireless infrastructure incidents
- Technical Subject Matter Expert on company’s customer facing network environments and operations
- Leverage experience and knowledge of wide area network routing protocols and devices and local area network switching protocols and devices to triage, diagnosis and remediate WAN and LAN network alerts to insure availability and mean-time-to-repair service levels agreements are achieved
- Provide first level and second network operations for all WAN, LAN and wireless related incidents, Experience with SDWAN platforms
- Triage and remediate VSAT, cellular and wired and wireless WAN and LAN incidents
- Recognize and appropriately escalate high priority incidents quickly to proper network level 3 team
- Provide critical network incident conference call facilitation and assistance
- Create and review network device and network system change procedures and documentation
- Perform proactive maintenance on network routers, switches, wireless access points and other network equipment
- Network device implementation support and assistance for new network devices
- Experience with applications like ServiceNow ticketing, WhatUp Gold, and Arista/Aruba networks
- Assist with standard network requests to assist ETMs (Enterprise Technology Managers) in new store standup and installations
What Are the Requirements of the Job?
- 3-5 years of experience working in network technologies
- 3-5 Experience with wi-fi and wireless infrastructures
- Experience and knowledge of Network routing and switching protocols required
- Good customer service skills required.
- Experience in troubleshooting routers and Hewlett-Packard switches a plus
- Familiarity and experience with SDWAN Platforms
- Experience with Extreme Network wireless access points a plus
- Highly motivated and service oriented
- Must be self-motivated and capable of working with minimal supervision
- Must be able to work within a team environment and/or individually
- Excellent organizational, multi-tasking, and teamwork skills.
- Previous experience with network monitoring tools a plus
- Desire to learn new technologies and keep technical skills current
- Strong communication skills both verbal and written required
- Requires weekend coverage and night coverage
- Experience in troubleshooting Linux based/Cisco/Arista network routers and Aruba/Cisco switches
- Familiarity and experience with XIQ wireless access points
- Experience with Aruba EdgeConnect SDWAN Platform
- Experience and familiarity with Linux Operating system a plus
- Previous experience with network monitoring tool
- Ability to work in fast-paced environment.
- Ability to move or lift up to 50+ lbs.
- Ability to reach, grasp, hold, push, pull, bend, twist, squat, climb, kneel.
- Ability to utilize hand/eye coordination.
- Capability to stand for prolonged periods of time
- Communication skills.
Why Choose Kable Workforce Solutions?
- Weekly Pay
- Exclusive Access Opportunities to V.I.P. Vault
- Day 1 Benefits
- Various Bonus Opportunities
- Eligibility for Employee of the Month Rewards
How to Apply And Next Steps?
Please submit your resume in our application by clicking “apply now.” We look forward to reviewing your application and you will hear from us within 1 business day.About Kable Workforce Solutions
For over 50 years, Kable Workforce Solutionshas been connecting skilled professionals with leading employers across the region. We’re dedicated to helping people build lasting careers and helping companies grow through quality, integrity, and partnership.We believe in people first — empowering individuals to succeed and celebrating the work that drives our communities forward.Kable Workforce Solutionsis proud to be an equal opportunity employer. We welcome and value diversity and are committed to creating an inclusive workplace where everyone can thrive. Read our full diversity statement here.This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
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