Job Description
Job Description
- The MSP Account Manager will assist in overseeing and management of account activities of the USFC and Manufacturing onsite Customer location in Whitsett, NC
- Exercise discretion and independent judgment as it relates to day-to-day management of account activities.
- Serve as main point of contact for designated customer and client HR managers
- Advise account managers and other management staff on the effectiveness of the Light Industrial programs
- Act as the operational subject matter expert for assigned programs
- Manage PO process, job order creation, as well as invoices and payment activity
- Ensure all P.O. activity is properly controlled, and the procurement financial processes are adhered to
- Ensure that the SDI services provided to clients meet and exceed client expectations
- Quickly and efficiently resolve vendor or Client issues, and claims against suppliers
- Coordinate with suppliers and stakeholders to ensure that the product purchasing process from requisition to payment is complete
- Ensure that client referred business is executed effectively as per the agreed upon guidelines
- Communicate regularly with branch and corporate personnel regarding payroll changes and other employee matters
- Provide assistance to the administrative and HR supervision of contract employees for account managers
- Deliver process improvements and efficiency gains to improve existing processes and to ensure all customer and supplier requirements are in compliance
- May also be responsible to train and mentor other staff and managers
- Comply and adhere to all ISO policies and procedures
- Submit periodic reports to management as requested
- Assist in the receivables process to ensure SDI receives payment timely and accurately
- Responsible for various other administrative duties as directed by Company
Required Skills/Qualifications:
- Bachelor's Degree or equivalent Business, Finance and Project/Program Management skills
- Minimum 4 years of experience with Microsoft Office, including Word and Excel; Teams
Preferred Skills/Qualifications:
- Demonstrates project management capabilities with the ability to deliver and report on tasks effectively and influence cross functional teams etc.;
- Demonstrates the ability to work with and develop professional working relationships with senior executives and colleagues;
- Have the ability to manage challenges and juggle multiple account activities at once;
- Outstanding verbal and written communication skills;
- Demonstrated analytical ability;
- Demonstrates excellent organization, documentation, retention and follow-up skills;
- Possesses excellent attention to detail. Client/Customer service expertise, Detail Orientation, Strong Research Skills, Accuracy, Interpersonal Skills, and Organizational Skills
Core Competencies:
- SLA and KPI management
- Contract adherence
- Stakeholder engagement
- Vendor management
- Written and verbal communication
- Presentation skills: written and verbal
- Management and recruitment