Care Supervisor

Job Description

Job DescriptionAbout Us

Homebridge believes that quality care comes from skilled and supported caregivers. As California’s largest employer-trainer of caregivers and the State’s largest IHSS agency provider, Homebridge operates multiple programs that benefit caregivers and their clients across the State.

In San Francisco, Homebridge provides nearly 1/2 million hours of in-home care to more than 1,100 complexly-diagnosed IHSS Medi-Cal beneficiaries each year, with a staff of more than 400 caregivers. Homebridge IHSS clients are also supported through a variety of wrap-around services, including Enhanced Care Management, Community Health Workers, and CalAIM Community Supports. We are passionate about creating impact in the lives of those we serve.

Position Summary

Under the direction of the Manager of Care Teams, the Care Supervisor will be responsible for the coordination of in-home supportive services (IHSS) to the elderly and people with disabilities requiring assistance to continue to live independently in the community. This position works collaboratively with IHSS, on-site property management and supportive services, hospitals, and other organizations to assist and support clients in attaining their individualized goals. The Care Supervisor will work with directly support clients to tackle social drivers of health, complete whole person assessments, and create person-centered care plans; while supervising a team of Home Care Providers (HCPs) that provide domestic, personal, and paramedical care to clients. The Care Supervisor is responsible for overseeing the scheduling of all of the client’s home care services, supervising and supporting HCPs, and ensuring the client is receiving high quality, consistent care in compliance with Homebridge’s contract provisions, policies, and procedures and are within the scope of the agency’s resources and mission. They will help clients manage their care – through Enhanced Care Management (ECM) and other strategies – assisting them to improve their health and well-being.The Care Supervisor plays a critical role in helping elders and people with disabilities to remain safely living at home.

Essential Job Functions

Service Coordination and Scheduling

• Maintains a caseload of clients and supervises Home Care Providers (HCPs).
• Maintains positive collaborative working relationships with clients, HCPs, onsite services, roving case management teams, health care teams, and multiple City Agencies from Department of Disability and Aging Services (DAS) and Adult Protective Services (APS).
• Receives referrals from DAS for new clients and complies with DAS standards for performance.
• Conducts whole person assessments in the client's’ homes according to established timelines.
• Creates individualized person-centered Care Plans for each client, including creating regular home care schedules and defining the tasks to be completed.
• Provides care management services based on the assessments and DAS protocols for services; at minimum, conducts home visits on a quarterly basis.
• Communicates all relevant client and HCP information to the Manager of Care Teams.
• Completes all charting, scheduling, and forms on a weekly basis; completes all other documentation in accordance with DAS and Homebridge protocols for service.
• Attends Program Department and other meetings as scheduled.
• Meets requirements of Enhanced Care Management program for qualifying clients, and refers other clients needing extra support to appropriate internal and external programs and offerings.
• Complies with all contract requirements.
• Maintains client confidentiality at all times by HIPAA standards.

Supervision and Support

• Works closely with Home Care Professionals (HCPs) to best serve the client, including scheduling to ensure all client hours are being served to meet client needs.
• Assesses and supports the work of HCPs while communicating performance issues/successes to the Manager of Care Teams.
• Ensures that HCPs are well-trained, able to perform the duties assigned to them.
• Employs the “Coach Approach” in working with HCPs; conducts regular supervision meetings.
• Participates on a team that screens, interviews, and recommends HCPs for hire.
• Meets with HCPs in clients’ homes to support the HCPs.
• Responds to calls from HCPs regarding service delivery; makes outgoing calls to HCPs in a timely fashion.
• Monitors HCPs daily schedules, ensuring that they maximize time working with clients.
• Reads, understands, and follows all policies and procedures.
• Ensures that HCPs are given and have full understanding of each client’s Care Plan.
• Occasionally assists clients with basic needs in HCP’s absence or when needed at home visit.
• Documents all progress notes and activities in electronic client files.

Knowledge, Skills, and Abilities

• Commitment to Mission: Demonstrates a dedicated commitment to the agency’s mission to deliver high-quality care services.
• Organizational Skills: Strong organizational abilities, including effective time management and task prioritization.
• Communication Skills: Excellent verbal and written communication skills, including effective one-on-one coaching, clear documentation of detailed information, and ensuring understanding from others.
• Interpersonal Skills: Strong interpersonal skills, with the ability to build rapport with providers, clients, families, and team members.
• Analytical Skills: Ability to conduct thorough assessments and analyze client needs accurately.
• Technical Proficiency: Proficient in Microsoft Office Suite and Medsys, with the ability to learn new software quickly.
• Problem-Solving Skills: Strong problem-solving abilities, with a proactive approach to addressing client needs and program challenges.
• Flexibility and Team Support: Willingness to contribute at various levels to ensure the successful functioning of the program, with a flexible and team-oriented approach.

Education and Experience

Candidates with an Associate’s degree in Social Work, Health Care Administration, or other related field are preferred, although we welcome candidates with 5 or more years of relevant experience in home care services and client assessment, or lived experience as a vulnerable community member.

Work Environment

This position hybrid-remote and community-based. While in-office, you will work at a desk in a temperature-controlled office, in modular office space or an individual office. The noise level in the work environment is usually moderate. Some travel: must be able to travel on foot, via public transportation or personal vehicle to all parts of San Francisco for performance of job duties. May occasionally be exposed to outside weather conditions while traveling to clients. Client homes may include cigarette smoke, pets and/or pet dander. Some exposure to physical risk. Some exposure to client apartments, rooms, homes, and other venues so that services can be provided. May include contact with clients with mental health and/or personal hygiene issue.

Physical Demands

The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Homebridge is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.