Job Description
Job Description
Reeder Distributors, Inc. is looking for a Customer Service Representative with a personable and professional demeanor who is extremely detail oriented. This role serves as a liaison for customers, providing product and service information while resolving issues with accuracy and efficiency. The position requires problem-solving skills, strong communication, and constant interaction with both customers and co-workers. Customer satisfaction is at the heart of this role.
Schedule: Monday through Friday from 8am to 5pm
Location: Fort Worth, TX
Responsibilities of a Customer Service Representative
- Manage a high volume of incoming calls and route them promptly to the correct department or staff member
- Greet visitors and customers, identify their needs, and ensure a positive experience
- Build strong relationships and trust with customer accounts through clear and professional communication
- Provide accurate, complete, and timely information using approved tools and resources
- Consistently meet individual and team performance goals, including service metrics and call handling targets
- Resolve customer complaints by offering effective solutions within established timeframes and following up to ensure satisfaction
- Adhere to company communication standards, procedures, and policies
- Proactively engage with customers to enhance their experience and exceed expectations
- Provide professional and courteous support at the Customer Pick-Up Window, ensuring customer needs are met promptly and a positive experience is delivered at every interaction.
Job Requirements of a Customer Service Representative
- Proven customer support experience or experience as a client service representative
- Track record of being a problem solver with an over-achieving mindset
- Detail-oriented and organized with strong interpersonal skills
- Strong phone contact handling skills and active listening
- Familiarity with CRM practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
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