Job Description
Job Description
Join Our Memphis Team as a Technical Support Representative!
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Pay Range: $28–$30/hour
Location: Office-based at 746 Poplar Ave, Memphis, TN 38105
Job Summary: This role is responsible for providing telephone and virtual conferencing support to Auto-Chlor field personnel to troubleshoot equipment and chemical issues related to Auto-Chlor System products. This individual also assists in developing technical and troubleshooting training materials for use in the Company’s LMS system.
Duties/Responsibilities:
- Provide technical support to field staff via telephone and video conferencing
- Troubleshoot equipment performance issues with Auto-Chlor dish machines and related products
- Assist field personnel in resolving chemical dispensing, dosing, and application issues
- Document recurring issues and escalate complex cases as needed
- Collaborate with engineering and manufacturing teams to resolve field-reported technical problems
- Develop troubleshooting guides, reference sheets, and technical support documentation
- Assist in creating LMS training content focused on troubleshooting and technical knowledge
- Support new product implementations by providing frontline technical expertise
- Provide maintenance and development of parts manuals
- Assist branch staff with requests for parts support and part numbers for ordering
Required Skills/Abilities:
- Proven experience in technical support or field service troubleshooting
- Strong telephone communication and diagnostic skills
- Ability to guide non-technical users through complex troubleshooting steps
- Familiarity with mechanical, electrical, or chemical systems used in Auto-Chlor equipment
- Experience contributing to training material and documentation development
- Proficiency with MS Office and virtual conferencing tools
- Excellent organizational and communication abilities
Physical Requirements:
- Bending, crouching, lifting up to 50lbs. on a moderate basis.
About Us: Auto-Chlor is a national service leader in the restaurant & hospitality industries. We are a people first training and development organization, committed to providing the best service to our customers.
Apply Now.