Field Technician Support

Job Description

Job DescriptionOverview

At Vision IT, we put people first-our employees, their families, and our customers. As a Field Technician Support professional, you will be an essential member of the 61st Communications Squadron (61 CS) Field Services team, embedded at Space Systems Command (SSC) within SSC at the Aerospace Complex. You will be responsible for the setup, installation, maintenance, and troubleshooting of JWICS and SAP end-user devices, ensuring secure, seamless IT operations for mission-critical personnel and systems.

This role requires a technically proficient and customer-focused individual who can proactively manage sensitive IT assets, deliver timely issue resolution, and support IT operations that align with high-level Department of the Air Force (DAF) objectives. Occasional after-hours support may be required to resolve critical issues and maintain mission continuity.

(This Position is Contingent Upon Award of Contract)

Key ResponsibilitiesDedicated IT Support for Sensitive Systems

• Provide on-site and remote support for JWICS and SAP devices, including setup, installation, connectivity, configuration, troubleshooting, and resolution.

• Ensure ongoing functionality and secure access to essential systems, including DAF networks, internet, shared drives, and printers.

• Respond to IT issues IAW Service Level Objectives (Paragraph 5), ensuring timely and effective resolution.

• Deliver after-hours support as coordinated to address critical issues outside of standard business hours.

Proactive Device & System Management

• Manage IT inventory for unit-specific devices including desktops, laptops, tablets, smartphones, monitors, printers, and projectors.

• Monitor and maintain device performance, ensuring operational readiness and compliance with security protocols.

• Coordinate with ESD, 61 CS CFP, and SSC to align support efforts with broader mission and cybersecurity requirements.

• Document system configurations, access control, and maintenance records for tracking and audit readiness.

Collaboration & Communication

• Serve as a liaison between unit leadership, government stakeholders, and Field Services leadership to facilitate smooth IT operations.

• Maintain transparent, thorough documentation of IT support tasks, issue resolution steps, and service performance metrics.

• Participate in technical meetings and support planning sessions to anticipate and address future IT requirements.

Qualifications & Required Experience

• 5+ years of experience in desktop support, field services, or system administration.

• Experience managing and supporting JWICS and SAP IT infrastructure.

• Proficiency in Windows OS, hardware/software troubleshooting, and network/peripheral connectivity.

• Strong understanding of DoD security policies, IT compliance requirements, and secure system operations.

• Exceptional problem-solving, communication, and interpersonal skills, especially under pressure.

• Professionalism suited for working alongside senior leadership and handling sensitive systems.

• CompTIA Security+ or equivalent required.

Certifications (Preferred)

• ITIL Foundation

• Microsoft or Apple Certifications

Security Clearance

• TS-SCI (Top Secret - Sensitive Compartmented Information) clearance required.

Why Vision IT?

At Vision IT, we lead with People First, ensuring our employees and customers thrive. We foster a culture grounded in integrity, compassion, and excellence, empowering our teams to deliver critical IT solutions that support national defense missions.

We prioritize your well-being with a comprehensive benefits package, including:

• 401(k) Plan: Company-matching contributions

• Health Insurance: Comprehensive medical coverage

• Dental & Vision Insurance

• Paid Time Off (PTO)

• Disability Insurance: Short- and long-term

• Life & AD&D Insurance

• Supplemental Benefits: Critical illness, accident, and hospital care

We are committed to creating a work environment that promotes diversity, equity, and inclusion and complies with all applicable employment laws.

Join Vision IT and be a vital force in securing and supporting the IT infrastructure that enables mission success.