Customer Service Representative - Logistics

Job Description

Job Description

Overview

Now Hiring!!! Customer Service Representative

Location: Bedford Heights, OH

Schedule: Full Time, M-F

About Candor Transportation https://candorlogistics.com/

At Candor Transportation, we deliver reliable transportation and supply chain solutions that keep businesses moving forward. Our success comes from a people-first approach — both in how we treat our clients and how we value our employees.

Why Join Candor Logistics

• Hourly Range: $17.00 – 19.00 (based on experience)
• Excellent company provided benefits and company-paid time off.
• Be part of a growing company that values teamwork, customer satisfaction, and operational excellence.
• Collaborate with a driven, supportive team in a fast-paced and rewarding environment.
• Opportunity for growth within a dynamic logistics organization.

Job Overview

Are you a detail-oriented problem solver who thrives in a fast-paced logistics environment? Candor Transportation is looking for a Customer Service Representative to serve as the key point of contact for our clients and ensure their logistics projects run smoothly from start to finish.

This role is perfect for someone who enjoys building strong client relationships, staying organized under pressure, and making a real impact in the supply chain process.

What You’ll Do

• Manage logistics projects from inquiry to delivery — coordinating transportation, warehousing, and supply chain activities.
• Act as the main point of contact for customers, providing updates, resolving issues, and ensuring complete satisfaction.
• Prepare and process orders, quotes, and invoices with accuracy and attention to detail.
• Coordinate with internal teams — including dispatch, operations, and warehouse — to meet delivery timelines.
• Track shipments and proactively communicate project status to clients.
• Identify opportunities for process improvement and enhanced customer experience.

What You Bring

• 2+ years of customer service, logistics, or transportation experience (B2B preferred).
• Strong organizational and multitasking skills to manage multiple projects at once.
• Excellent communication skills — both verbal and written.
• Experience using CRM or logistics management software (Salesforce experience a plus).
• Knowledge of freight forwarding, transportation, or supply chain is a bonus.

An Equal Opportunity Employer

Candor Logistics LLC is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.