Job Description
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Stamford, Connecticut. In this long-term contract role, you will play a key part in delivering exceptional customer service while fostering positive relationships with clients. This position offers an excellent opportunity to enhance your skills in a dynamic and fast-paced environment.
Responsibilities:
• Build meaningful connections with customers by identifying their needs and providing personalized support.
• Work closely with team leaders and colleagues to address complex customer concerns and deliver effective solutions.
• Document all customer interactions accurately and thoroughly within company systems.
• Consistently achieve or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.
• Participate in ongoing training and coaching sessions to enhance your growth and performance.
• Proven experience in customer service, with a focus on building client relationships.
• Strong ability to handle inbound and outbound calls effectively and professionally.
• Excellent communication skills, both verbal and written, to address customer inquiries.
• Proficiency in managing and documenting customer interactions in CRM or similar systems.
• Commitment to meeting performance goals and delivering high-quality service.
• A proactive approach to learning and adapting to new challenges in a fast-paced environment.