RESIDENT MONITOR Behavioral Health Bridge Housing (BHBH) Interim Housing

Job Description

Job DescriptionCompany Description

Background

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities. The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs. The Center enjoys broad-based community support as well as a sponsored relationship with its founders, the Sisters of St. Joseph of Carondelet. St. Joseph Center serves approximately 6,000 individuals annually.

Brief Description of Principal Activities

Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles. St. Joseph Center’s integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs.

Job Description

Program Summary

In partnership with the Los Angeles County Department of Mental Health through the Behavioral Health Bridge Housing (BHBH) Program, St. Joseph Center (SJC) will provide interim housing opportunities designed to meet the immediate needs of individuals experiencing homelessness who are living with behavioral health conditions and/or substance use disorders. The BHBH Program offers a safe, private, and secure environment where participants are empowered to stabilize, build self-sufficiency, and transition from homelessness to permanent housing.

Under the supervision of the Program Manager, the Resident Monitor is responsible for providing direct client support and performing the duties outlined below.

ESSENTIAL DUTIES & RESPONSIBILITIES

Direct Client Service

• Responsible for the care, welfare, safety, and security of participants during their stay.
• Conduct and document three participant wellness checks daily.
• Conduct and document weekly habitability checks.
• Respond to client needs or concerns, including distributing basic supplies (e.g., hygiene kits, linens).
• Support clients with daily living activities and room maintenance as needed.
• Report any maintenance or janitorial needs to the Program Manager in a timely manner.
• Conduct site, neighborhood, and perimeter checks.
• Handle all emergencies by contacting appropriate staff/agencies.
• De-escalate conflicts or behavioral issues and notify supervisory staff or security if needed.
• Maintain accurate and timely shift logs, incident reports, and resident interactions.
• Document all client safety and health incidents according to agency protocols, with a detailed and thorough understanding of the situation.
• Partner with program staff by consistently implementing and following all program policies, procedures, and protocols.
• Ensure proper storage and distribution of meals, personal items, and medications (as appropriate).
• Lock and secure rooms or restricted areas when necessary.
• Conduct business according with employee handbook exercising judgement and serving the best interests of the agency and community.

General

• Assist with office-related tasks as needed
• Attend all mandatory meetings, workshops, and trainings
• Perform other general duties as needed

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications

QUALIFICATIONS

Knowledge, Skills & Abilities:

• Must have the ability to communicate effectively and remain calm in stressful situations
• Ability to work with people of diverse social backgrounds
• Ability to take direction and work as a member of a team
• High level of flexibility and ability to prioritize appropriately
• Ability to present oneself and the agency professionally to internal and external audiences
• Ability to regularly lift up to 30lbs

Other:

• Sensitivity to the needs of unhoused individuals
• Observant of the environment and the people within it
• Desire to continually develop skills and increase knowledge
• Values being part of a coordinated team
• High level of professionalism with internal and external audiences
• Strong sense pf accountability

Experience:

• Experience working with unhoused individuals is preferred
• Experience in customer service is preferred
• Experience working in a residential setting is preferred

Education:

• High School Diploma or GED required.

Direct Reports:

• This position has no direct supervisory responsibilities.

Computer Skills:

• Comfortable using desktops or laptop computers or tablets.
• Basic computer skills required, including the ability to check email, complete electronic logs, and use inventory or maintenance tracking systems.
• Ability to use widely supported internet browsers.
• Demonstrates proficiency in using technology to support daily monitoring tasks, including operating basic software applications (e.g. MS Office Suite (Word, Excel, and Outlook), managing email communications, completing online forms, and maintaining digital records.

• Travel Requirements:

• May be required to travel to other SJC sites for coverage.

• Work Environment:

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

  Physical Demands:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and/or carry up to 20 lbs.

Additional Information

Status: Full time/Exempt

Salary: DOE

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf