Medical Appointment Clerk - F.E. Warren AFB, WY

Job Description

Job DescriptionPrime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.

Job Title: Medical Appointment Clerk

Location: 90th Medical Group, F.E. Warren Air Force Base, Wyoming, 82005

Work Schedule: Monday–Friday, 8-hour shifts between 0600–1700, excluding federal holidays

Qualifications:

• Education: High school diploma or GED required.

• Experience:

  • Minimum 12 Months of experience in a medical office, customer service, or appointment scheduling preferred.

  • Proficiency with computers and familiarity with electronic scheduling systems is desirable.

• License/Certification: Basic Life Support (BLS) required.

• Other Requirements:

  • Must be a U.S. Citizen.

  • Ability to read, write, and communicate effectively in English.

  • Strong interpersonal and organizational skills.

Responsibilities:

• Schedule medical appointments from phone calls, secure messaging, or other appointment request methods in line with local guidelines.

• Validate patient eligibility through Defense Eligibility Enrollment Reporting System (DEERS) and update demographic information.

• Register new patients in the system, including newborns when necessary.

• Maintain accurate and up-to-date patient schedules and logs.

• Use EHR GENESIS and government scheduling systems to manage appointments and ensure compliance with access-to-care standards.

• Notify patients of upcoming appointments, cancellations, or reschedules via phone calls or secure messages.

• Process patient no-shows, cancellations, and reschedules according to MTF procedures.

• Create and deliver telephone consultants (T-cons) and messages to providers and nurses using established protocols.

• Provide customer service by assisting patients with appointment questions and directing them to appropriate resources.

• Ensure confidentiality of patient information in compliance with HIPAA, DoD, and DHA policies.

Prime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.