Job Description
Job DescriptionLead Regional Field Excellence
Step into a role where your leadership keeps technicians moving, customers delighted, and operations safe and compliant. As our Regional Field Operations Manager, you’ll orchestrate day-to-day field activities, coach a high-performing team, and ensure every service visit reflects our standards for quality and care.
A Day in the Life
Your morning might start by fine-tuning schedules and dispatch across multiple territories. Midday, you’re reviewing performance metrics, mentoring team leads, and resolving any escalations with professionalism. In the afternoon, you’re on-site—conducting inspections, validating safety practices, and confirming work meets scope and timelines. Throughout, you’re partnering with logistics, sales, and customer service to keep everything running smoothly.
What You’ll Own
- Manage, schedule, and support field technicians across assigned regions.
- Ensure timely, effective delivery of service, maintenance, and installations.
- Monitor performance metrics; provide hands-on coaching and development.
- Conduct site visits and field inspections for quality, safety, and customer satisfaction.
- Coordinate closely with logistics, sales, and customer service to optimize operations.
- Handle escalated customer issues and drive swift, professional resolution.
- Uphold health and safety regulations and company policies in the field.
- Track inventory and equipment usage; ensure proper care and maintenance.
- Maintain accurate documentation, reporting, and service records.
- Support recruiting, onboarding, and training of new field personnel.
What You Bring
- Proven experience in field service or operations management.
- Strong leadership, communication, and problem-solving capabilities.
- Comfort juggling multiple priorities in a fast-paced environment.
- Working knowledge of field service management software (Fullbay is a plus).
- Technical aptitude relevant to the industry (e.g., mechanical, electrical).
- Valid driver’s license and the ability to travel as needed.
Benefits & Growth
- Health, dental, and vision insurance
- 401k
- Paid time off and holidays
- Monthly bonus potential based on performance metrics
- Opportunities for professional development and advancement
Professional Proficiencies
- Customer Service
- Leadership / People Management
- Basic Computer Skills
Compliance
Ability to pass background and drug screening.