Job Description
Job DescriptionPay: $40-50/hr SA.124 - Central Business Services Duration: 2 years Experience: 3-6 years Location of Resource: Remote What skills are needed to be successful in this role?
- Exceptional ability to manage multiple, diverse priorities simultaneously while delivering commitments with accuracy and accountability;
- Demonstrated resourcefulness and resilience in navigating complex use cases, developing practical solutions and driving value;
- Skilled in mastering and interpreting data, with a strong ability to simply complex data and translate insights;
- Skilled in leading conversations and building alignment between CLIENT Staff, contractors, vendor and ability to convey complex information clearly;
- Ability to process new information, apply reference knowledge and adapt to approaches across varied situations;
- Proficient with data entry, reporting and business acumen;
- Recognized for sound judgement, balancing urgency with precision and consistency following through on deliverables.
Are there any specialized skills that must be present for the position to be successful?
- Demonstrated ability to use Excel for complex reporting, data analysis, and presentation of insights;
- Strong analytical skills for tracking metrics, reporting trend data and making data-informed decisions;
- Experience in managing third party vendors, service providers and/or contracts;
- Experience in identifying inefficiencies and implementing automaton or standardizing process;
- Familiar with lean methodologies – preferred
- Familiarity with Project Management Systems – preferred (ie: JIRA, Asana, MS Project, Slack, Salesforce)
Are there any skills or tasks that the resource needs at start of engagement?
- Strong Project Management skills;
- Proven experience in operations or business process management;
- Ability to adapt to fast moving environments;
- Strengths in support process optimization; knowledge management and documentation to ensure operational consistency
Certifications and qualifications, including education/degree
- Experience commensurate with a Bachelor's degree (business or operations related); a combination of education and experience will be considered in lieu of degree
IT systems that will be used
- NEIS, O365 (SharePoint, Teams, Excel, Word, Office suite), Salesforce, Confluence (JIRA), Asana
Tasks
- Provide oversight and management of programs to ensure compliance with the Shared Services Strategy;
- Act as a liaison between implementation contractor and program staff to ensure compliance and address any questions or issues that arise;
- Evaluate, manage and reconcile budgets, ensuring estimated and actual cost are aligned and reported in a timely manner;
- Collect, analyze and interpret complex data sets and reports to make actionable recommendations based on findings;
- Review & analyze data to identify performance trends, flag anomalies, report accuracy and timeliness, while driving continuous improvement in the Shared Services engagement;
- Manage the full life cycle of Task Work Orders (TWO) — evaluating budgets, development of documentation, data entry through issuance of Purchase Orders
- Develop, maintain and update Standard Operating Procedures (SOPs) to ensure accuracy and evaluating similar processes across the processes to identify opportunities for streamlining and simplifying programs;
- Attend meetings with support contractors and stakeholders to monitor progress, share updates, and escalate issues as needed; and
- Other duties that contribute toward the key outcomes of the Central Business Services team.