Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst to provide exceptional IT support across our organization, including office and field operations. This role requires a proactive individual who can resolve technical issues, manage IT systems, and ensure smooth operations for end-users. The ideal candidate will possess strong problem-solving abilities and a commitment to staying updated on technology trends.
Responsibilities:
• Manage and operate the IT Help Desk, ensuring timely resolution of open tickets and efficient support to end-users.
• Configure and set up new hardware and software for employees, providing basic training as needed.
• Perform project-based tasks as assigned by the IT Director, adhering to deadlines and quality standards.
• Oversee the Antivirus Server and Windows Update Server to ensure devices are secure and up-to-date.
• Utilize remote support tools to assist personnel with troubleshooting and resolving technical issues.
• Maintain detailed documentation for IT processes, systems, and department activities.
• Participate in webinars, conferences, and training sessions to enhance technical knowledge and skills.
• Ensure proper management of printers, copiers, and scanners, including troubleshooting and routine maintenance.
• Provide after-hours support for urgent issues or project implementations as necessary.
• Collaborate with vendors and other stakeholders to address system needs and ensure optimal functionality.• Proficient in IT management systems, including Active Directory, Microsoft 365, and Windows OS.
• Experience with hardware and software setup, configuration, and troubleshooting.
• Familiarity with networking concepts, Linux, and information security protocols.
• Strong communication skills to effectively convey technical information to non-technical users.
• Ability to lift up to 50 pounds occasionally and use ladders or lifts when required.
• Demonstrated ability to prioritize tasks and manage time efficiently under pressure.
• Valid driver’s license and access to a vehicle for transporting IT equipment.
• Willingness to stay updated on emerging technologies and industry trends.