Job Description
Job Description
The Head Teller at National Bank of Coxsackie oversees daily teller line operations to ensure efficient and accurate customer transactions while maintaining a high standard of service. This role is responsible for supervising and coaching teller staff, managing cash limits and audits, and ensuring compliance with bank policies and procedures. The Head Teller supports branch leadership in operational duties and serves as a key point of contact for resolving customer concerns. Strong leadership, attention to detail, and a commitment to customer satisfaction are essential in this role.
The general responsibilities of the position, which are all completed within the framework of Bank policies and procedures, are:
- Order and receive money;
- Monitor vault security;
- Control money supply at each teller window and monitor dollar levels;
- Keep records of teller proofs;
- Ship money to Coxsackie in case of oversupply or mutilation;
- See that work is processed properly and timely to the proof department;
- Accept and process all type customer generated transactions;
- Balance cash proof each day;
- Monitor work performance of tellers at the branch location;
- Assist in preparation for monthly audits;
- Coordinate lunch/time off hours.
- Reconcile cashier checks, money orders, travelers checks on a daily basis;
- Any other duties as assigned by management.
Necessary Skills, Training, and Dispositions:
- Strong computer skills – ability to learn new computer systems
- Excellent customer service skills are a must
- Strong verbal and written communication skills required
- General working knowledge of bank operations, personnel policies, and any departmental policies;
- Excellent working knowledge and background concerning teller procedures;
- Must be able to lift bags of coin up to about 50 pounds each.
The Bank offers Health and Dental Insurance, 401K with employer match, group life insurance, disability, and a time off package.