Job Description
Job Description
LOAN OPERATIONS MANAGER
SUMMARY:
The Loan Operations Manager is responsible for overseeing the day-to-day operations of the loan servicing department, ensuring timely and accurate loan processing, documentation, and portfolio maintenance. This leadership role plays a key part in supporting the bank’s lending team, ensuring compliance with regulatory requirements, and enhancing operational efficiency. The manager leads a team of loan operations professionals and fosters a culture of accuracy, accountability, and service excellence.
KEY RESPONSIBILITIES:
- Lead and supervise the loan operations team, including training, performance management, and workflow delegation.
- Oversee all aspects of loan servicing functions, including booking, funding, payments, payoffs, collateral tracking, and post-closing documentation.
- Ensure all loan files and documentation are complete, accurate, and in compliance with bank policy and regulatory requirements.
- Collaborate with lending staff to support new loan originations, renewals, modifications, and servicing requests.
- Maintain and improve loan systems and procedures to ensure efficient, secure, and scalable operations.
- Act as liaison with auditors, regulators, and external vendors related to loan operations.
- Monitor key loan reports and reconcile data as needed to maintain loan portfolio integrity.
- Proactively identify process improvement opportunities and lead implementation efforts.
- Stay informed of regulatory changes impacting loan operations and ensure department compliance.
POSITION REQUIREMENTS:
- Minimum 5–7 years of experience in loan operations or related banking functions, with at least 2 years in a supervisory or management capacity.
- Deep understanding of lending compliance, loan documentation, and servicing standards (consumer, commercial, real estate).
- Strong leadership skills with a hands-on, collaborative management style.
- High attention to detail, strong organizational and analytical abilities.
- Proficiency in banking systems and loan documentation software; experience with Fiserv/Navigator, LaserPro, Teslar and/or Laserfiche a plus.
- Excellent communication and interpersonal skills.
Physical Demands – Must be met with or with a reasonable accommodation:
- Extended periods of time sitting at a desk and using office equipment.
- Ability to operate a personal computer/laptop for approximately 8 hours per day.
- Extended time is spent reviewing physical and electronic documents.
- The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
- Vision abilities required by this job include close vision.
- Periodically, may also do light lifting of supplies and materials.
Crown Bank is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Company DescriptionHere at Crown Bank your relationship with us is a partnership and the relationship we build is an investment. We fundamentally believe that investing means you should get back more than you put in. Whether it’s personal banking or business banking, we promise our partnership entails growth.
Principled Management
Since 2000, we’ve built a reputation for being accessible to our business partners; from giving out our personal phone numbers, to answering calls and emails at all hours of the day – all in the service of growing our partnership and your business.
Crown Bank is home to seasoned bankers who make your business their business – and help your business grow.
Personalized Experience
We pride ourselves in providing a relationship-driven service to our clients. A testament to our dedication to building deeper relationships with our clients is that many of our initial clients who joined us when we opened in 2000 are still with us today.
Here at Crown Bank we are a business bank and a private bank. We work
Company Description
Here at Crown Bank your relationship with us is a partnership and the relationship we build is an investment. We fundamentally believe that investing means you should get back more than you put in. Whether it’s personal banking or business banking, we promise our partnership entails growth.\r\n\r\nPrincipled Management\r\nSince 2000, we’ve built a reputation for being accessible to our business partners; from giving out our personal phone numbers, to answering calls and emails at all hours of the day – all in the service of growing our partnership and your business.\r\n\r\nCrown Bank is home to seasoned bankers who make your business their business – and help your business grow.\r\n\r\nPersonalized Experience\r\nWe pride ourselves in providing a relationship-driven service to our clients. A testament to our dedication to building deeper relationships with our clients is that many of our initial clients who joined us when we opened in 2000 are still with us today.\r\n\r\nHere at Crown Bank we are a business bank and a private bank. We work