Job Description
Job Description
The Crosby Company is a family office responsible for wealth management and preservation for multiple branches and generations of a single family. The Crosby Company provides middle and back office services to various individual businesses including Curatorial, Foundations, Investments, Trust, Tax and Private Real Estate.
We are seeking a Business Process Improvement Specialist. This exciting new role will partner effectively across all functions and levels of the business to identify and ideate business processes to support improved efficiency and effectiveness. A major focus will be on business process automation, resulting in workforce efficiency and improved employee experience.
Reporting to the Head of Business Operations, the ideal candidate is passionate about the pursuit of innovation to scale the organization for the future. This role will analyze existing processes and tools to generate effectiveness assessments and make business recommendations. The role will provide project management support across the organization and will be a critical partner to the Technology team.
POSITION DUTIES:
- Document current business processes and workflows across (not limited to) financial transaction processing, accounting, reporting, etc.
- Provide business with process effectiveness assessment, with attention to recommendations for process improvement, enhanced controls and innovation.
- Use problem solving skills to ideate and re-engineer processes.
- Champion new business processes.
- Design, develop and assist with the implementation of complex business processes and initiatives.
- Challenge assumptions, question and help business groups understand how to successfully execute their plans.
- Influence the organization in making process, quality, and control improvements.
- Provide training, mentoring and support where needed.
- Support business units by coordinating project activities to promote a process driven organization to drive positive organizational change.
- Gather and prioritize business requirements from a variety of stakeholders.
- Manage changes in project scope, identify potential roadblocks, and devise contingency plans.
- Lead project meetings, track and report project status, act as a facilitator between teams to identify and resolve issues.
- Ensure that project deliverables are met and that desired business results are obtained.
QUALIFICATIONS:
- Bachelor’s degree in information systems, finance, accounting, or related field preferred.
- Master’s degree in a business discipline a plus.
- 8+ years of change management experience, exposure to finance, accounting, and operations a plus.
- 2+ years of experience evaluating, designing, and improving controls (i.e., audit, risk, or operations/quality management)
- Proven track record of taking ideas and/or projects from start to finish.
- Professional quality/risk/audit/compliance/technology-related certifications are a benefit (e.g., Six Sigma, CIA, CISA, PMP).
- Quickly grasp sophisticated processes
- Strong interpersonal skills, ability to work with all levels of organization
- Proven leadership, ability to generate enthusiasm among team members, coach and direct as needed
- Exceptional collaboration skills. Proven expertise in resolving conflict and issues arising in projects
- Ability to clearly and concisely articulate your message (written or verbal) to engage with all
- IT savvy including advanced Microsoft Office skills to drive analytics and reporting
The Crosby Company Of New Hampshire is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.