Job Description
Job Description
Job Title: Patient Care Coordinator
Location: Optum Redlands – 2 W Fern Ave, Redlands, CA 92373
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Training hours are the same)
Interview Process: Face-to-face interviews
Dress Code: Business casual
Screenings Required: Candidates must successfully complete a drug screen, background check, and all required health screenings, which include TB blood test, MMR, Varicella, Hep B titers, and respirator medical clearance.
Position Overview
The Patient Care Coordinator is the first point of contact for patients and visitors, providing a welcoming and supportive environment at our healthcare facility. This role requires strong communication skills, a friendly and approachable demeanor, and the ability to work efficiently in a fast-paced setting.
Key Responsibilities
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Greet patients and visitors with a professional and friendly attitude.
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Assist patients with general inquiries and provide directions to appropriate departments.
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Support patients with wayfinding to relocated departments or services.
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Maintain a clean, organized, and welcoming front entrance area.
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Provide basic support to ensure smooth patient flow and a positive experience.
Desired Skills & Experience
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Customer Service: Previous experience in a customer-facing role (healthcare, hospitality, or retail preferred).
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Communication: Clear, compassionate, and professional verbal communication.
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Interpersonal Skills: Ability to remain calm, patient, and helpful in high-pressure situations.
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Organization: Strong attention to detail with the ability to manage multiple tasks.
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Technology: Comfortable with scheduling systems, basic office software, and phone systems.
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Healthcare Knowledge (Preferred): Familiarity with medical terminology and HIPAA guidelines.
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Language Skills (Preferred): Bilingual skills are a plus.
Qualifications
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High school diploma or equivalent required.
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Minimum of 1 year of customer service or front desk experience preferred.
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Ability to stand for extended periods and assist with light physical tasks.