Job Description
Job DescriptionSalary: $40,000-50,000
Customer Care Representative Veterinary Channel
Axiom Direct, Inc. | Helping Pets Live Healthier Lives
If you love animals, enjoy supporting veterinary teams, and want to use your clinic experience in a new wayyoull feel right at home with us.
Axiom Direct, Inc. is expanding, and were looking for a Customer Care Representative with hands-on veterinary experience whos excited to make an impact on pets, pet parents, and the professionals who care for them. In this role, youll combine your passion for animal health with relationship-building and customer support that truly makes a difference.
About Axiom Direct
At Axiom Direct, we partner with veterinary teams nationwide to deliver high-quality nutritional and topical therapiesproducts designed to improve patient outcomes and make everyday practice easier. Every product in our portfolio is backed by strong science, exceptional manufacturing, and a deep commitment to animal well-being.
Were a mission-driven team with big goals: healthier pets, happier vets, and outstanding customer experiences.
What Youll Do
In this phone-based, relationship-focused role, your veterinary background becomes your superpower. Youll be a trusted resource for clinicssupporting them with confidence, compassion, and product knowledge that only someone with real vet experience can offer.
You will:
- Serve as a knowledgeable partner for veterinarians and staff, confidently discussing product benefits and patient use-cases.
- Educate and promote Axiom Directs growing portfolio of nutritional and topical therapies.
- Manage inbound and outbound calls to process orders, answer questions, and provide exceptional customer care.
- Support clinics in accessing and maintaining product distributiondirectly or through platforms such as Vetcove.com.
- Recommend products to enhance patient care and strengthen clinical outcomes.
- Troubleshoot product concerns and answer technical questions drawing from your veterinary experience.
- Document adverse events and ensure accurate, compliant reporting.
- Investigate issues and provide solutions that strengthen clinic relationships.
- Contribute to revenue growth through trusted, consultative conversations.
What You Bring
- Veterinary industry experience is required (2+ years in a veterinary clinic, animal health sales, or similar environment).
- A compassionate, client-service mindset with a genuine love for pets.
- A warm, professional phone presence and the ability to build rapport quickly with clinic staff.
- Strong communication, listening, and problem-solving skills.
- Ability to work independently while also collaborating with a supportive team.
- Persistence, patience, and an entrepreneurial approach to learning and growth.
- Experience with CRM systems, Microsoft Office, and Adobe PDF editing is helpful.
- Sales or marketing experience is a plus, but not requiredyour veterinary background matters most.
Why Youll Love Working Here
- Competitive compensation
- Excellent benefits package
- A role that valuesand utilizesyour veterinary experience in a new way
- Ongoing training in veterinary nutrition and product knowledge
- A collaborative, mission-driven culture dedicated to improving the lives of pets and the people who care for them
Join Us
If youre compassionate, motivated, and eager to support veterinary teams while helping pets live healthier lives, wed love to meet you.
Apply today and be part of a company where your veterinary experience truly matters.