Job Description
Job Description
Insight Global is seeking a Field Technician on behalf of our client, a leading construction and infrastructure development company specializing in telecommunications, civil infrastructure, and utility services.
Key responsibilities:
• Perform fiber-to-the-home installations in residential and commercial settings
• Troubleshoot and repair internet and phone services
• Maintain and provision outside plant facilities, including aerial and buried fiber networks
• Deliver exceptional customer experiences through professional and efficient service
• Manage daily work assignments within a designated geographical area
• Adhere to safety protocols and contribute to a safety-focused culture
• Adapt to evolving technologies, methods, and procedures
• Occasionally travel to support service delivery in other regions
REQUIRED SKILLS AND EXPERIENCE
• 1+ years of experience in field installation and repair services (cable, satellite TV, phone, or internet)
• Strong customer service orientation with in-home support experience
• Familiarity with fiber optic networks and outside plant facilities (buried/aerial)
• Ability to troubleshoot and repair internet and phone services
• Comfortable working at heights and in confined spaces
• Valid driver’s license with clean driving record
• Physically capable of lifting up to 50 lbs and working in various weather conditions
• Strong oral and written communication skills
• Technically inclined with a willingness to learn and adapt to new technologies
NICE TO HAVES
• Experience with fiber-to-the-home (FTTH) installations
• Exposure to bucket truck operations and ladder safety
• Knowledge of provisioning and maintaining outside plant infrastructure
• Previous experience in telecommunications or utility services
This role includes full medical and dental benefits. It is a full-time, permanent role with a wage of $24/hr plus overtime.