Program Manager

Job Description

Job Description​​Program Manager

As the Program Manager, you will play a critical role in maintaining the safety, stability, and overall functioning of our therapeutic residential facility. In addition to overseeing the day-to-day operation of the program, you will lead a dedicated team—providing clear guidance, mentorship, and professional development to budding mental health practitioners. You’ll set the tone and clinical focus of the residential environment, ensuring staff are aligned with client-centered, trauma-informed practices. This role also carries responsibility for ensuring compliance with state licensing standards, addressing resident needs, managing complex and shifting priorities, and balancing administrative and staffing demands in a 24/7 setting. The decisions you make will directly affect the well-being of both residents and staff. This is a full-time, benefit-eligible position that requires steady leadership, sound judgment, and the ability to navigate challenging situations with professionalism and consistency.

Benefits:

• Paid Time Off (PTO): 12 vacation days and 12 sick days per year, with additional accruals for longstanding employees.
• Health Insurance: Employer-sponsored medical, dental, and vision coverage.
• Shift Differentials: Additional pay for evening, night, weekend, and holiday shifts.
• Life and Disability Insurance: Employer-sponsored coverage.
• Retirement: 403(b) plan with generous employer match.
• Educational Support: Tuition reimbursement and student loan repayment assistance.

Duties:

• Oversee the care and treatment for residents in a therapeutic residential setting. Focus on client centered treatment, harm reduction, and foster an environment of acceptance and change.
• Provide support and supervision to direct care staff in conjunction with current best practices including but not limited to, trauma informed care, motivational interviewing, contingency management, stages of change and other dual diagnoses.
• Oversight of physical plant in accordance with established regulations as set by the Division of Licensing and Protection or other authorities. Act as the manager of record with Division of Licensing.
• Advocate for and communicate treatment needs of residents and concerns to providers as necessary, including necessary transport (in own personal vehicle) for community outings and medical appointments as needed.
• Attend treatment team, residential leadership and program meetings as necessary.
• Manage administrative tasks such as scheduling, review and approve staff timesheets and work-related expenses, coverage of unstaffed shifts, petty cash, supply ordering and training of new staff.
• Other duties as assigned by manager.

Qualifications:
Education:

• Associate’s degree in human services or related field or three (3) years of general experience in a human services related field.
• Demonstrated experience leading and supervising teams in a human services, healthcare, or residential program setting.
• Bachelor's degree in human services or related field preferred.

Requirements:

• Ability to manage situations of increasing complexity and rapidly changing priorities.
• Excellent verbal and written communication skills.
• Able to communicate with diverse range of individuals including clients, family members, community members, etc.
• Able to manage and mitigate escalated interactions using industry best practices.
• Experience managing staff with on a 24/7 365 schedule both in person and virtually.
• Willingness to work flexible hours.
• Clean driving record and access to safe, reliable, and insured vehicle for work related travel required.
• Able to navigate an office setting with or without accommodations.
• Able to walk up to one mile in one continuous session without accommodations.
• Able to drive in community settings without accommodations.
• Able to lift and carry up to 50 pounds without accommodations.

Compensation and benefits:
This 30-40 hour per week position starts at $26.33/hr and includes comprehensive benefits including paid time off, employer-sponsored health, dental, life, and disability insurances; a 403(b) retirement plan with generous employer match; and educational benefits such as tuition reimbursement and student loan repayment.

To apply:
We encourage applicants to apply via the WCMHS website Careers page. WCMHS strives to make our application process accessible to all. If you need language assistance or an accommodation in the application process, please contact us at recruitment@wcmhs.org or 802-229-1399.

Washington County Mental Health Services is an equal opportunity employer. Grounded in our understanding that diversity makes us stronger, we are committed to inclusion in our workplace and services. We encourage applications from all qualified individuals and consider applications for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, health care coverage status, military status, age, disability, genetic information, citizenship status, or any other characteristic protected by federal, state, or local laws

About the agency:
For more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the towns of Orange, Washington and Williamstown. WCMHS provides education, support, and treatment of individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is “Where Hope and Support Come Together.”

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