Job Description
Job DescriptionWe are looking for a skilled Customer Service Representative to join our team in Plano, Texas. This is a contract position where you will play a pivotal role in managing relationships with high-value accounts, ensuring customer satisfaction, and resolving support-related issues effectively. If you excel in problem-solving, communication, and thrive in a fast-paced environment, we encourage you to apply.
Responsibilities:
• Build and nurture strong relationships with multi-million dollar accounts, acting as a primary point of contact for sales and support.
• Address and resolve escalated customer concerns, including complex orders, returns, and logistical challenges.
• Collaborate with internal departments to expedite requests, coordinate workflows, and ensure timely resolution of account-related issues.
• Prepare and deliver detailed reports on open orders, shipments, returns, credits, and overall account satisfaction.
• Investigate shipping and logistical problems, providing creative solutions to ensure smooth processes.
• Monitor and analyze data using relevant systems, producing actionable insights for customers and the sales team.
• Participate in industry events such as trade shows to foster relationships and represent the company.
• Execute administrative tasks related to order adjustments, rush requests, and shipping updates as needed.
• Work proactively to identify opportunities for process improvement and enhance the customer experience.
• Contribute to team efforts by taking on additional responsibilities as required.• High school diploma required; college degree preferred.
• A minimum of 3 years of relevant experience in customer service and sales support.
• Proficiency in SAP or Oracle systems is highly desirable.
• Strong skills in Microsoft Excel and the Microsoft Office suite.
• Familiarity with communication platforms such as Teams, Skype, or Zoom.
• Proven ability to handle multiple tasks and work effectively under pressure.
• Excellent verbal and written communication skills for interacting with clients, sales teams, and internal departments.
• Demonstrated ability to analyze and resolve moderately complex problems with creativity and initiative.