Front Desk Clerk

Job Description

Job Description

Duties May Include:

• Receive telephone calls and greet visitors, ascertaining nature of calls/visits
• Direct clients to appropriate program managers within the M&FRC
• Schedule clients for M&FRC classes and provide complete information addressing routine/procedural issues
• Input data into AFFIRST and other government systems for Pre-Separation, TAP GPS, ETAP, VA Benefits Briefings, Education Track, Technical Skills Track, Entrepreneur Track, and Capstone Events
• Schedule personnel for all A&FRC programs and seminars using AFFIRST system
• Prepare, print, and fold M&FRC pamphlets and ensure marketing handouts are stocked
• Monitor and assist clients using QoL-net computers and peripheral equipment (fax, printers)
• Maintain front desk appearance by organizing chairs, keyboards, materials, and publications
• Maintain accuracy of data and resources in AFFIRST and DIMS systems
• Keep current information on service organizations and make appropriate referrals
• Determine client needs for family issues and connect with appropriate staff
• Provide monthly data entry reports to M&FRC Flight Chief by 5th working day of month

Requirements

Required Qualifications:

• High School diploma minimum
• Minimum 2 years of experience in a data entry environment
• Strong working knowledge of data entry devices and electronic format input
• Proficiency with Web-based applications, MS Office Word, Excel, and other MS Office Suite products
• Familiarity with standard concepts, practices, and procedures in customer support and business environment
• Ability to operate personal computer and Microsoft software applications
• Fluent in English (speak, write, read, and understand)
• Must be U.S. citizen, U.S. Armed Forces military retiree, U.S. military dependent registered in DEERS, or U.S. government employee
• Ability to obtain required base access credentials

Desired Qualifications:

• Previous experience in military family support or similar customer service environment
• Knowledge of military transition assistance programs
• Experience with government database systems
• Familiarity with Air Force procedures and terminology

Benefits

At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes:

• Medical, Dental & Vision Coverage – Full coverage for employees and family through CareFirst and VSP.
• Paid Time Off – Minimum of 2 weeks PTO in accordance with contract requirements.
• Paid Holidays – 11 federal holidays observed annually.
• Disability & Life Insurance – Short-term/long-term disability, life insurance, and AD&D coverage included.
• 401(k) Retirement Plan – Competitive plan managed through Ameritas.
• Professional Training – Formal training provided as required, with additional learning opportunities based on role.