Job Description
Job Description
ORGANIZATIONAL SUMMARY:
The Urban Land Institute (ULI) is a 501(c)(3) nonprofit research and education organization supported by its members. Founded in 1936, the Institute has more than 48,000 members worldwide, representing the spectrum of land use and real estate development disciplines across private enterprise and public service.
As the preeminent multidisciplinary real estate forum, ULI facilitates the open exchange of ideas, information, and experience among local, regional, national, and international industry leaders and policymakers dedicated to creating better places. The mission of ULI is to shape the future of the built environment for transformative impact in communities worldwide.
POSITION SUMMARY:
We are seeking an experienced Director, Knowledge Sharing to lead operations for the Urban Land Institute’s digital learning ecosystem, including its Learning Management System, Thinkific, and related partnership and cohort learning programs.
This role reports to the Vice President, Knowledge Sharing, and is responsible for overseeing delivery and lifecycle of the digital learning portfolio, including self-paced and instructor-led learning formats. You will own delivery of the product roadmap working with a team of project managers and engaging subject matter experts (SMEs), instructional designers, digital content producers, and other vendors. You will collaborate with other business units, including Customer Service, Marketing, Corporate Partners, and Meetings, among others, to achieve revenue and impact goals.
If you are an operational e-learning leader passionate about building successful educational products, this is a unique opportunity to shape a key growth area for a globally respected organization.
ESSENTIAL RESPONSIBILITIES:
- Execute a comprehensive business strategy for ULI's online learning program with the goal of achieving revenue growth and mission impact.
- Manage the entire lifecycle of the eLearning product portfolio, from market research and ideation to launch, performance analysis, and retirement of courses.
- Manage the program's budget and P&L, forecasting revenue, managing expenses, and ensuring the program meets its financial targets.
- Lead a high-performing team of project, platform, and customer success managers. Foster a collaborative and innovative team culture.
- Manage the relationship with ULI’s Global Customer Service Operations team to ensure high-quality service delivery. Establish key metrics for customer service and own the continuous improvement process based on customer feedback.
- Collaborate with ULI's member leaders and member networks (District Councils, Product Councils), and key external partners to ensure alignment and support for the online learning strategy.
- Conduct or engage vendors to deliver market research and competitive and pricing analyses to identify new course opportunities, anticipate industry trends, and ensure ULI's offerings remain relevant and best-in-class.
- Manage the research, reevaluation, selection, and procurement process for core learning technologies and third-party services, including the Learning Management System (LMS), content authoring tools, assessment platforms, and external development vendors.
MINIMUM QUALIFICATIONS:
- 8-10+ years of professional experience in product management, program management, or business line ownership, with a significant portion focused on online learning, adult education, professional development, or EdTech.
- Familiarity with commercial real estate and land use and/or one or more related fields (finance and investment, construction, architecture, urban planning and design) is a major plus.
- Proven experience leading and managing teams, including hiring, mentorship, and performance management.
- Strong financial acumen with prior experience managing a budget or P&L and an understanding of the business drivers for a successful product line.
- A demonstrated ability to develop and execute a product or business strategy that resulted in measurable growth.
- Data-driven decision-maker, comfortable using analytics (e.g., revenue, engagement, survey data) to inform strategy and measure success.
- Familiarity with Thinkific and Articulate Rise360 preferred. Familiarity with NetFORUM, PowerBI, Smartsheet, and/or Zapier a plus.
WORKING CONDITIONS:
- Hybrid position based in Washington, D.C.
- Must be available for ULI Fall and Spring Meetings and travel as required (approximately 15–20%).
- Occasional extended hours during events.
- Ability to lift up to 30 lbs. and stand/walk for long periods at events.
COMPENSATION:
The salary range for this position is $106,916 to $120,000. Actual compensation will be based on experience, education, skills, and other job-related factors. This role is part of ULI’s comprehensive compensation package, which includes competitive benefits.
APPLICATION INSTRUCTIONS:
To apply, please follow the link. Please submit a résumé and a letter of interest/cover letter.
ULI is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion/creed, sex, national origin, disability, genetic information, pregnancy, veteran or active military status, non-citizenship or citizenship status, arrest or conviction record, credit history, salary history, caregiver status, sexual orientation, gender identity, marital or partnership status, familial status, unemployment status, status as a victim of domestic violence or sexual violence, or any other status protected by applicable law.
EOE/m/f/d/v. No relocation reimbursement is offered at this time.