<h3>Job Description</h3>
Job Description
We are looking for a Remote Chat Support Specialist to assist customers through live chat on our website and e-commerce channels. You’ll answer product questions, help resolve basic order issues, and deliver clear, professional support to our customers in real time.
Key Responsibilities
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Respond promptly to customer inquiries via live chat
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Assist with product information, order status, and site navigation
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Record and categorize customer inquiries in the support system
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Escalate complex issues to the appropriate department
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Maintain a friendly and professional tone in all communications
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Support team performance goals through consistent engagement
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</ul>
Qualifications
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1+ year of experience in customer service or chat support
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Strong written communication and multitasking abilities
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Familiarity with platforms like Gorgias, Zendesk, or Shopify is a plus
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Ability to work independently and follow scripted workflows
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Interest in health, fitness, or supplements is helpful but not required
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</ul>
Benefits
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Health and Vision Insurance
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PTO and Company Holidays
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Product Discounts
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Supportive team environment
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</ul>