Clinical Coordinator, Call Center Operations

Job Description

Job Description

Who We Are:

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

What We’re Looking For:

Santé is seeking Clinical Coordinator, Call Center Operations to join our frontline crisis intervention team in Easton, MD! You will be responsible for the daily operation of the operations of the call center, providing intake, information, triage and assessment. NOT A REMOTE POSITION. IN PERSON ONLY.

What You’ll Do:

• Monitors all phone cases to ensure documentation is completed in a thorough, accurate and timely manner

• Provide clinical and administrative supervision to phone counselors

• Responsible to manage OPS leads and coordinate supervision for all staff

• Provides on-call clinical and administrative supervision

• Develops and implements community-based training as required

• Collaborate with community providers to ensure streamline service delivery (ie: crisis beds, local hospitals, shelters)

• Responsible for back up phone for call center or the designee

• Clinical review of all cases prior to closure

• Daily monitoring of all open cases

• Oversight of operations center work schedules

• Responsible to work with team lead and Director to complete all performance evaluations of staff

• Responsible for identifying any needed disciplinary action and working with director and HR to implement any actions

• Participates in community and company boards and committees, as needed

• Responsible for coordinating and/ or training all staff

• Check work e-mail according to agency protocol

• Other duties as assigned

What We Require:

• Master’s Degree in Counseling, Social Work, or a related field of study. Provisional license required.
• Valid driver’s license and proof of current automobile insurance.
• Must possess and maintain current licensure in the State of Maryland (ie: a LCSW-C or LCPC.)

What You’ll Get:

• Salary Range: $68,640-75,920 per hour depending on licensure and experience.
• Monday- Friday 9:00am-5:00pm subject to change.
• Financial assistance for certification and licensure fees and no cost supervision for clinical licensure.
• Opportunities for career growth, ongoing training and development, flexible work schedules and shifts.
• The rare opportunity to make a difference in the very community that you call home. We are leading providers in Behavioral and Mental Health!
• Smart, passionate, and engaged coworkers.

We believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.