Guest house front desk (262006)

Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Guest house front desk

Location: Stanford, CA

Duration: 2 Months

Pay range: $20/Hr to $26/Hr on W2

Job description:

• Provide superior hotel-style customer service to visitors of the client Guest House at a 24-hour front desk.

Core Duties:

• Answer multiple phone lines in a fast-paced and distracting environment; collect or pass messages to/from guests and employees as required.
• Coordinate email travel inquiries with internal and external customers.
• Perform routine hotel functions, such as taking reservations and registering and checking out guests.
• Perform basic concierge duties, including assisting with travel and transportation arrangements, informing guests about local amenities, coordinating guest dry cleaning, and securing guest valuables in safe deposit boxes.
• Perform basic porter duties, including delivering guest packages, faxes, and mail, assisting guests with luggage transportation and storage, escorting guests to their rooms as required, and driving shuttle van to locations within the client community.
• Ensure guest safety and satisfaction by monitoring building access and maintaining key controls, submitting minor repair work orders, and coordinating room preparation with housekeeping.
• Review daily transactions for accuracy; prepare account billing for financial processing.
• Minimum Education and Experience Required
• High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting.

Minimum Knowledge, Skills and Abilities Required:

• Demonstrated accurate cash handling knowledge and experience.
• English language fluency.
• Business writing acumen to originate and respond to correspondence.

Requirements:

Physical Requirements:

• Constantly stand/walk throughout an 8 hour shift; constantly perform desk-based computer tasks.
• Frequently use a telephone, writing by hand.
• Occasionally twist/bend/stoop/squat; lift/carry/push/pull objects (luggage) that weigh 21-40 pounds.
• Rarely lift/carry/push/pull objects that weigh >40 pounds, sort/file paperwork.
• Ability to obtain and maintain a California Non-commercial Class license.
• Ability to obtain and maintain a California Non-commercial Class driver's license and drive a non-commercial vehicle, day or night, transporting guests locally.

Working Conditions:

• Will work variable shifts (evenings, overnights, weekends, holidays) within a 24-hour, seven day per week operation.

Work Standards:

• Must comply with the California Vehicle Code and client requirements when operating university-owned vehicles.
• Interpersonal Skills: Demonstrates the ability to work well with client colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns;
• uses and promotes safe behaviors based on training and lessons learned.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.