Job Description
Job DescriptionWe are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support for both Mac and Windows systems, ensuring seamless operations for office and remote teams. This is a long-term contract position ideal for someone who thrives in a dynamic environment and takes pride in delivering high-quality customer service.
Responsibilities:
• Deliver Tier 1-2 technical support for Mac and Windows systems, with a primary focus on macOS environments.
• Manage and resolve service desk tickets efficiently using ServiceNow.
• Utilize Jamf to oversee and support macOS endpoints effectively.
• Provide technical assistance to both office-based and remote teams, ensuring uninterrupted operations.
• Collaborate with IT leadership and other departments to maintain consistent and reliable service delivery.
• Uphold exceptional standards of customer service, ensuring timely responses to technical issues.
• Troubleshoot and resolve issues related to Active Directory and Windows 10 systems.
• Document recurring technical problems and propose solutions to enhance system efficiency.• Proficiency in Active Directory for user management and troubleshooting.
• Strong knowledge of Windows 10 and macOS operating systems.
• Experience with basic troubleshooting techniques to resolve technical issues.
• Familiarity with Microsoft Windows-based environments.
• Competence in managing service desk tickets using tools like ServiceNow.
• Ability to work effectively with Jamf for macOS endpoint management.
• Excellent communication skills to provide clear technical guidance to users.
• Proven ability to work collaboratively within cross-functional teams.