Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team in Lexington, Kentucky. In this Contract-to-permanent role, you will provide essential IT support services, assisting users with troubleshooting, hardware diagnostics, and software-related issues. This position offers an opportunity to grow professionally in a collaborative and fast-paced environment within the construction industry.
Responsibilities:
• Provide first-line IT support by responding to service desk calls and walk-ins.
• Manage package pickup, distribution, and inventory ordering.
• Create, respond to, and track support tickets to ensure timely resolution.
• Reset passwords and perform basic troubleshooting for Microsoft 365, Windows, and network issues.
• Conduct hardware diagnostics, replace parts, and support laser printer maintenance.
• Offer technical assistance for Windows 11, Office 365, and other user applications.
• Perform basic computer moves, additions, and changes as required.
• Escalate unresolved issues to higher-level IT support specialists.
• Maintain accurate documentation and assist with inventory management.
• Collaborate with team members to support ongoing IT initiatives and projects.• Strong aptitude and willingness to grow within the team.
• Excellent customer service and communication skills.
• Basic troubleshooting experience with Active Directory, Windows 10, and Microsoft Windows.
• Familiarity with PowerShell is preferred but not mandatory.
• Industry certifications or an Associate/Bachelor’s degree are a plus.
• All candidates are required to complete necessary pre-employment assessments.
• Experience with managing service desk tickets and resolving technical issues.
• Demonstrated interest in learning new technologies and IT practices.