Job Description
Job Description Customer Service & Operations Specialist Kansas City, MO | Fully Onsite Full-Time | Direct Hire | up to $27ph. LHH Recruitment Solutions is working with a client who is seeking a detail-oriented and customer-focused Customer Service & Operations Specialist to support daily banking operations while delivering exceptional service to clients. This role serves as a critical link between customers, Branch staff, and internal operations-ensuring transactions are processed accurately, issues are resolved efficiently, and regulatory standards are consistently met. The ideal candidate combines strong customer service skills with a solid understanding of banking operations, compliance, and process support. KEY RESPONSIBILITIES:
- Customer Service & Client Support
- Serve as a primary point of contact for customer inquiries related to accounts, transactions, and banking services
- Resolve customer issues professionally and efficiently, escalating complex matters when appropriate
- Educate customers on banking products, services, and digital tools to enhance their overall experience
- Maintain accurate documentation of customer interactions and follow up on open items
- Banking Operations & Transaction Support
- Process routine and complex transactions including deposits, transfers, ACH/wires, account maintenance, and exception items
- Support daily operational workflows to ensure accuracy, efficiency, and timeliness
- Conduct account research and assist with reconciliations, adjustments, and operational reports
- Partner with internal teams (Branches, compliance, loan operations) to ensure smooth end?to?end processes
QUALIFICATIONS:
- High school diploma required, associate or bachelor's degree in business, Finance, or a related field preferred
- 2+ years of experience in banking, financial services, customer service, or operations
- Strong understanding of banking products, transaction processing, and operational procedures
- Excellent communication, problem?solving, and organizational skills
- High attention to detail with the ability to manage multiple priorities
- Proficiency with banking systems and Microsoft Office (Excel, Outlook, Word)
Pay Details: $22.00 to $25.00 per hour
Search managed by: Claire Grossman
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.