<h3>Job Description</h3>
Job Description
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:
<ul>
<li>Handle customer inquiries and complaints on inbound and outbound calls</li>
<li>Provide information about the services and guidelines</li>
<li>Troubleshoot and resolve service issues and concerns</li>
<li>Document and update claim records based on interactions</li>
<li>Develop and maintain a knowledge base of the services and guidelines</li>
</ul>
​Qualifications:
<ul>
<li>Previous experience in customer service, sales, or other related fields</li>
<li>Ability to build rapport with clients and customers</li>
<li>Ability to prioritize and multitask</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
<li>Excellent attendance is a must</li>
<li>Ability to work overtime as needed is a plus</li>
</ul>