Job Description
Position Summary
- We are seeking an experienced Electrical Service Manager to lead and expand our Electrical Service Department. This role oversees operations, financial performance, and team development for all electrical service activities, including maintenance, repair, and installation of commercial and industrial electrical systems. Typical projects include power distribution systems, lighting systems, generators, switchgear, transformers, UPS systems, controls, etc.
Primary Responsibilities
- Direct the day-to-day operations of the Electrical Service Department, working closely with the Service Coordinator to assign work and manage schedules.
- Evaluate technician skillsets and align resources with the complexity of each job to ensure quality, efficiency, and profitability.
- Recruit, onboard, and retain top electrical service talent while fostering a culture of professional growth.
- Plan and implement technician training and development programs to strengthen technical expertise and career advancement.
- Drive service sales growth through maintenance contracts, service agreements, and proactive client engagement.
- Visit customer sites to provide technical oversight, prepare detailed estimates, and develop proposals, including ROI and cost-benefit analysis.
- Monitor project financials, job costing, and departmental budgets to achieve profit targets.
- Coordinate on-call schedules for after-hours and emergency service.
- Provide advanced technical support and troubleshooting guidance to field teams.
- Oversee inventory management, including vehicles, parts, tools, and testing equipment.
- Conduct routine quality inspections at client sites to ensure compliance with company standards and safety regulations.
- Partner with HR to deliver employee performance reviews, compensation adjustments, and career development discussions.
- Perform additional responsibilities as assigned by branch leadership.
Qualifications
- Degree from an accredited college, trade school, or completion of a recognized electrical training program.
- Active electrical license and industry certifications required (Master or Journeyman Electrician preferred).
Experience
- 10+ years of experience in commercial or industrial electrical services, with a portion in a leadership or management capacity.
- Minimum of 2 years of electrical service sales experience, including preparing proposals and securing new business.
Skills & Competencies
- Proven leadership skills with the ability to delegate effectively, resolve conflicts, and motivate teams.
- Strong written and verbal communication skills, with a customer-focused approach.
- Highly organized and detail-oriented, with the ability to manage multiple priorities.
- Proficiency with Microsoft Office and related business applications.
- In-depth knowledge of electrical systems, controls, and power distribution equipment.
- Solid understanding of financial management, including budgeting, estimating, and tracking job profitability.
- Familiarity with service-based marketing and sales practices.