Job Description
Job DescriptionWe are offering a long term contract employment opportunity for a Sales & Customer Care Consultant in Mahwah, New Jersey, United States. This role is in the retail industry and will offer the opportunity to be the primary point of communication for customers, ensuring a superior customer experience through various communication channels.
Responsibilities:
• Act as the primary contact for customer issues and queries, addressing these through email, phone, live chat, and social media.
• Proactively anticipate and mitigate any potential disruptions to a seamless customer experience.
• Handle a wide range of customer enquiries, including product information, returns, delivery, registration, and payments.
• Contribute towards meeting departmental KPIs, including sales, quality, and productivity targets.
• Collaborate with team members across Customer Care and other internal departments to continuously enhance service and knowledge.
• Accurately process customer credit applications and maintain precise customer credit records.
• Monitor customer accounts and initiate appropriate action when necessary.
• Handle inbound and outbound calls, data entry, email correspondence, and schedule appointments.
• Utilize Microsoft Excel and Microsoft Word for order entry and other tasks.• Proficiency in answering inbound calls and managing inbound/outbound calls effectively
• Extensive experience in a call center customer service environment
• Excellent customer service skills and a customer-centric approach
• Familiarity with data entry tasks, ensuring accuracy and attention to detail
• Ability to handle email correspondence professionally and efficiently
• Proficiency in using Microsoft Excel and Microsoft Word for data management and reporting
• Experience with order entry, ensuring correct and timely processing
• Capability to schedule appointments effectively, taking into account the preferences and availability of all parties involved