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Installer

companyLoving Air Inc
locationLocust Dale, VA 22960, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

SUMMARY: Installs equipment in designated locations in a safe and courteous manner and in accordance with established standards and procedures.

DUTIES AND RESPONSIBILITIES:

  • Installs equipment in homes and/or businesses in accordance with established standards and procedures; maintains safety and professionalism at all times.
  • Designs equipment installation process utilizing thorough knowledge of equipment and its capabilities.
  • Assists in the promotion and sale of extra equipment.
  • Completely and accurately tests installed equipment, ensuring it is in proper working order prior to departure from installation site.
  • Provides a thorough explanation of equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
  • Accurately completes all necessary paperwork including but not limited to work orders, service orders, time logs, and emergency information schedules.
  • Maintains inventory control of assigned equipment to ensure adequate stock levels; participates in form inventory process on a regularly scheduled basis.
  • Maintains control of all assigned company property and ensures that equipment is maintained in safe operating condition at all times.
  • Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications.
  • Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty, and integrity as a guest in a customers’ home and/or business.
  • Represent our core values
    • Sense of Urgency
    • Positive Attitude
    • Team Player
    • Willingness to Learn and Teach
    • Integrity
  • Represent our company Focus
    • To provide premier HVAC services to residential home owners and faith-based organizations near where we live.
  • Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

  • Directly supervises 1 employees within the Install department(s).
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

  • Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to work independently with minimal supervision.
  • Excellent customer service skills
  • Proven ability to handle multiple projects and meet deadlines
  • Ability to understand and follow written and verbal instructions.
  • Bilingual skills a plus.
  • Ability to understand any and all safety requirements and cautions
  • Ability to perform the physical labor necessary
  • Professional appearance and demeanor
  • Ability to effectively present information and respond to questions.
  • Ability to effectively communicate with people at all levels and from various backgrounds.

COMPETENCIES:

  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • Continually required to stand
  • Continually required to walk
  • Occasionally required to sit
  • Continually required to utilize hand and finger dexterity
  • Frequently required to climb, balance, bend, stoop, kneel or crawl
  • Continually required to talk or hear
  • Occasionally required to taste or smell
  • Frequently exposed to wet and/or humid conditions (non-weather)
  • Continually work near moving mechanical parts
  • Occasionally work in high, precarious places
  • Continually work around fumes, airborne particles, or toxic chemicals
  • Frequently exposure to outside weather conditions
  • Occasionally exposure to extreme heat or cold (non-weather)
  • Occasionally exposure to bloodborne and airborne pathogens or infectious materials
  • While performing the duties of this job, the noise level in the work environment is usually moderate
  • The employee must occasionally lift and /or move more than 300 pounds / frequently lift and/or move up to 50 pounds / continually lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
  • Additional remarks regarding work environment: Most work is done at customer’s home or place of business
  • Specialized equipment, machines, or vehicles used: Fork Lift, company vehicles.
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