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Care Manager - Calumet/Outagamie/Waupaca Hybrid

companyLakeland Care
locationAppleton, WI, USA
PublishedPublished: 6/14/2022
Full Time

Job Description


Culture Highlights!

  • Telework environment – work where it’s most convenient, home, office, etc.
  • Flexible work model – flex time creating a work-life blend meeting outcomes of role and life events.
  • Monday through Friday – No weekends – Once a year on-call rotation.
  • 9 paid holidays, and 3 additional floating holidays (pro-rate applies).
  • Volunteer in your community – 24 hours awarded annually.
  • Professional Growth – internal and external learning and development opportunities.
  • Robust Total Rewards – Medical/Dental/Vision, Telehealth, Flex Spending, 401k Matching, Life insurance, LT/ST Disability, EAP, & Mileage Reimbursement.
  • Eligible employer for Federal Public Service Loan Forgiveness Program.

Anticipated county coverage: Calumet, Outagamie, Waupaca (caseload may shift per business need).

Position Summary:

The Care Manager (CM), as part of an interdisciplinary team (IDT) with a RN Care Manager, serves Lakeland Care's (LCI) members, the frail elderly, adults with physical disabilities, and adults with intellectual/developmental disabilities.

The Care Manager provides care management and service coordination to LCI members. The Care Manager arranges for provision of services and supports based on a comprehensive assessment of the member's identified outcomes and needs. The IDT monitors the provision of services based on the member-centered plan per LCI policy and procedures, and Department of Health Services (DHS) contract requirements.

Position requires traveling in the field/community visiting members.

Responsibilities & Competencies:

  • Coordinate and participate in home visits and care conferences involving the member, their supports, and providers.
  • Collaborate with RNCM to coordinate acute and primary care services, care transitions, and related follow-up care.
  • Conduct in-person comprehensive, strengths-based assessment of the member's outcomes, needs and risks; perform reassessment as condition changes.
  • Develop, coordinate, monitor and evaluate the members’ outcome-based member-centered plans, considering cost and effectiveness in authorizing services and choosing providers.
  • Implement risk mitigation strategies to promote the member’s health, safety and independence while respecting the member’s rights to appeal and grieve.
  • Maintain member records as required by DHS contract and LCI policy.
  • Build and maintain an effective and collaborative working relationship with RNCM partner and various departments/stakeholders.
  • Participate in team meetings and on-going trainings to stay abreast of policies, procedures, and state/federal regulations.
  • Maintain the confidentiality of member information and protected health information (PHI) in accordance with HIPAA and state/federal regulations.

Are you excited about this role but not sure if your work experiences align to the role or qualifications? We encourage you to apply anyway. At Lakeland Care, our values drive how we do our work and how we hire. We strive to build an inclusive, authentic workforce that embraces diversity and differences in strengths. So be sure to highlight your skill set and competencies you’re confident in!


  • Certified Social Worker in the State of Wisconsin with a minimum of one (1) year experience working with at least one of the family care target populations, OR
  • A four-year bachelor’s degree or more advanced degree in Human Services or related field with one (1) year experience working with at least one of the family care target populations, OR
  • A four-year bachelor’s degree or more advanced degree in any other area than Human Services with a minimum of three (3) years’ experience working with at least one of the family care target populations.
  • Working knowledge of computers, computer programs, typing, and data entry.
  • Ability to access members’ homes which are not required to comply with the ADA regulations.
  • Ability to multi-task and work in a fast-paced environment.
  • Ability to lift up to 25lbs.
  • Current driver’s license, acceptable driving record and proof of adequate insurance.


This job posting describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive and is subject to change by the employer as the needs of the employer and requirements of the position change.

APPLICATION DEADLINE DATE: Accepting Until Filled. Resume required.

For questions on this role, please reach out to the Talent Acquisition Specialist at



Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), we provide long-term care services through public and private care management to eligible elders and individuals with physical and intellectual or developmental disabilities. Additionally, we have branched out to provide organizational and professional development services to businesses within our communities. Our service offerings allow us to live our mission! Currently we serve members in 22 counties and have 10 offices throughout the Central to North East region of Wisconsin.

Our Mission

Empowering individuals. Strengthening communities. Inspiring futures.

Our Vision

To create a world we all want to live in.

Our Core Values

Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.

Inclusion – We believe that open hearts and open minds are the only path to a brighter future.

Trust – We believe that honesty is still in style and that promises still have power.

We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.

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