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Patient Services Representative - (State of Maine residence required)

companyInterMed, P.A.
locationSouth Portland, ME, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

The Patient Services Representative serves as the primary point of contact for patients calling with administrative and scheduling matters. The person in this role is expected to have exceptional customer service abilities, strong scheduling judgment and decision making, and superb communications skills.

ESSENTIAL FUNCTIONS

  • Answer incoming phone calls for multiple specialty practices
  • Schedule routine, follow up, and new patient appointments
  • Reschedule appointments as needed
  • Address basic billing questions and redirect as appropriate
  • Prepare and mail welcome packages to new patients
  • Confirm future appointments
  • Provide general practice information for patients as needed
  • Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics. Strives for first call resolution with every patient interaction.
  • Other responsibilities as directed by coordinator or manager

JOB REQUIREMENTS

  • Compassion and empathy
  • Strong organizational skills
  • Excellent professional judgment, phone skills and decision making ability
  • Proficiency with Windows based computer applications
  • Flexibility and willingness to work as a team member
  • Able to prioritize and handle multiple tasks
  • Proficient typist
  • Professional appearance

SCHEDULE

Fulltime and part time opportunities available. Schedules may vary based on business need. Hours of Operation are Monday-Friday 7:30am-5:00pm.

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

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