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Deskside Support Technician

companyDataNet IT
locationClayton, NC, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Our client, a multinational Pharmaceutical Company, is seeking a Deskside Support Technician who will be providing desktop solutions support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT Infrastructure team. Customers are onsite & remote end users.

Accountabilities:

  • Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages.
  • Use remote management to assist end users who are working offsite.
  • Imaging of new PCs & clients for back office & manufacturing system use.
  • Set up & support of cellular devices for end users.
  • Inventory control of patch cables, video cables, peripherals & other IT items.
  • Assist in ordering & receiving equipment, as required.
  • Comply with internal & external regulations & procedures.
  • Follow all safety & environmental requirements in the performance of duties.
  • Other accountabilities, as assigned

Education: AA/AS/AAS degree in Computer Science, Information Technology or equivalent.

Experience: Minimum 2-4 years of IT experience, preferably in a customer facing role.

Required Technical/Process/Functional Experience:

1. pxe boot windows imaging.

2. Desktop support experience hardware and software - personal and remote

3. Networking components, servers, VMs, Lab machines. (Dell)

4. WiFi/setup connections

5. Cisco/LogiTech conference room setup/maintenance

6. Patching in IDF and Data Center connections

7. Apple support (preferably via AirWatch)

THIS IS A PURELY ONSITE position. Work hours 9am -5 pm, Monday through Friday. Some OT may be required from time to time.

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