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Program Manager

companyCenter for Youth Services
locationRochester, NY, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

The Counseling and Runaway and Homeless Youth (RHY) Department provides a continuum of essential services to the most vulnerable youth in our community, including two crisis nurseries, an emergency shelter, permanent and transitional housing, a food and clothing pantry, street outreach, and support for minor victims of commercial sexual exploitation.

Our Crisis Nursery Program is the only one in New York state that offers free, low-barrier, immediate access that does not require a referral from any other entity. The purpose of this program is to provide childcare in a calm, safe environment to reduce the trauma on the children of families experiencing a crisis, including (but not limited to): medical emergencies, unexpected illness, accidents, unemployment, mental health episodes, unexpected death, domestic violence, homelessness, legal issues, unstable/unsafe housing. Our two locations in Rochester, one in the southwest quadrant (CNGR) and one in the northeast quadrant (Owen's House), are open 24/7 year-round.

The Crisis Nursery Program Manager is responsible for the operation and programming of both Crisis Nursery locations. The Program Manager, in partnership with the Assistant Managers, ensures that both sites provide high quality services. Duties include the supervision of staff, volunteers, and interns, along with a variety of administrative responsibilities, including adherence to licensing compliance, maintaining program outcomes, developing and implementing child development and enrichment programming, and creating positive community connections. This is a full-time (35 hours per week), twelve (12) month position.

The Crisis Nursery Program Manager also participates in the On-Call RHY Supervisor rotation (for 1 week, every 5-6 weeks). This emergency response system is intended to provide after-hours and weekend support to the RHY programs.


Supervision of staff and volunteers:

  • Lead Assistant Managers in the initial selection, orientation and training of assigned personnel
  • Individual supervision and group supervision of Crisis Nursery Program management team
  • Supervision of Family Resource Navigator
  • Maintenance of employment records for supervisees
  • Ongoing, orientation and training


  • Ensure program compliance with OCFS licensing requirements and agency policies
  • Support Assistant Managers with schedules and coordination staff shift assignments
  • Support Assistant Managers with schedules and coordination volunteer shift assignments
  • Complete payroll/employment verification for supervisees
  • Oversight of Crisis Nursery Program; including identifying best practices, and/or completion of statistical reporting
  • Developing and implementing child development and enrichment programming
  • Regular On-call rotation responsibilities
  • Coordination of program donations including clothing, and/or gifts in kind, and/or holiday programs
  • Review client files, weekly summaries and discharge summaries

Supervision and Operations:

  • Assist in the maintenance of safe and clean facilities and grounds
  • Supervision of children within the daily routine
  • Crisis prevention, resolution and intervention
  • Participate in quality assurance and evaluation
  • Ensure best practices and systems for:
    • Coordination and facilitation of family referrals and aftercare
    • After hours intake, assessment, information, and referral
    • Case consultation and teaming with Childcare and other RHY staff
    • Maintaining client confidentiality consistent with agency policy
  • Assist in development and supervision of social and recreational activities for residents
  • Develop and implement child development and enrichment programming
  • Lead Staff Meetings, training, individual and group supervision
  • Operations duties as assigned; ie. shopping, inventory, etc.
  • Maintain a caring and cooperative environment
  • Transportation of clients when assigned
  • Other duties as assigned by Assistant Director of Counseling & RHY Services


A minimum of a Bachelor's degree in human services, education, or a related field. An equivalent combination of education, employment, and life experience will also be considered. (7) seven years' applicable experience, including (5) five years of supervisory/program management experience is preferred.

In addition to the above, it is mandatory that candidates meet the following criteria prior to hire:

  • Authorization for the agency to obtain driving record information, proof of a valid driver's license, regular access to a motor vehicle and automobile insurance at the level of $100,000/$300,000 Bodily Injury coverage and $50,000 Property Damage coverage.
  • Proof of a satisfactory physical exam within the last 12 months including a PPD and annually thereafter. A valid driver's license.

The Center for Youth provides equal opportunities for employment.

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