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companyPhysMed Sarasota
locationSarasota, FL, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

PhysMED is seeking highly organized and detail-oriented individuals to join our team! We currently have the following openings:

  • Bilingual New Patient Scheduler
  • Billing Specialist
  • Case Management

See below for the job descriptions for each position! 

Bilingual New Patient Scheduler

Primary Functions & Accountabilities:

  • Manages telephone calls as well as new patient inquiries via mail or fax; return patient phone appointment requests in a timely manner.
  • Answers phones appropriately and professionally, providing excellent customer service.
  • Clarifies information needed by the caller and determines the best course of action to meet the patient’s needs.
  • Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly.
  • Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols.
  • Collects and enters patient's demographics in the system completely and accurately
  • Verifies any information necessary in preparation for office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.).
  • Direct patient calls regarding medical inquires to the appropriate resource.
  • Performs other duties as assigned

Billing Specialist

Primary Functions & Accountabilities:

  • Verification of client’s insurance
  • Prepare and submit claims
  • Monitor payments for any lapses and send out patient statements
  • Reconcile payments
  • Work denied claims and send appeals when necessary
  •  Answer billing questions over the telephone
  • Performs other tasks as directed by manager

Case Management

Primary Functions & Accountabilities

  • Answering incoming patient calls.
  • Completing all new patient admissions and entering it digitally.
  • Verifying relevant medical history for each patient.
  • Scheduling appointments for new patients, specialist consultations, tests, and
  • procedures.
  • Answering and following up with phone and email inquiries.
  • Sending and requesting Medical records.
  • Addressing any patient complaints or concerns.
  • Performing clerical work, such as filing, copying, or faxing.
  • Complying with the regulations and policies of the facility.
  • Other duties as assigned
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