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HVAC Service Dispatcher

companyRobbins Heating & Air Conditioning
locationFarmington, NM, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

HVAC Service Dispatcher

At Robbins Heating & Air Conditioning, Inc., we take pride in the ability of our team to provide exceptional customer service and workmanship at great value. We use only high-quality equipment from leading manufacturers in the industry and we employ NATE-certified technicians whose expertise is matched only by their courteousness and professional demeanor.

We are currently looking for an HVAC Service Dispatcher to join our Team!

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

Pay Range: $18.00 - $26.00 per hour - Depending on Experience

Work Hours: 8:00am - 5:00pm, Monday through Friday

Benefits:

  • Medical/Dental/Vision Insurance
  • Paid Vacation
  • Paid Holidays
  • 401k Match
  • Company Provided Uniforms
  • Continuous Training
  • Company Paid Certifications and Opportunities
  • Company Outings such as, Summer BBQ and Family Christmas Party
  • Provided Snacks and Drinks
  • Twice a Year Bonus'
  • Spiffs and Incentives
  • Quarterly Team Breakfasts
  • Birthday Celebrations
  • Achievement Celebrations
  • Tenure Incentives

Required Qualifications:

  • High school diploma or its equivalent
  • Advanced customer service skills.
  • Professional phone skills
  • Ability to multi-task
  • Organized
  • Geographical knowledge of service area or map reading skills
  • Knowledge of industry is recommended but not required
  • Computer skills
  • Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

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