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Guest Service Team Leader, DIG on Bleecker

companyDIG Chefs-In-Training
locationNew York, NY, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Front of the House Lead

Up to $19 - $23/hr with tips*
*Depending on experience

Base wage before tips: $16 - 18 (+ $2-4/hour tips from a pool tipped system)

Interested in a 4-day workweek schedule while still getting full-time hours?

This schedule is offered as an OPTIONAL BENEFIT for those interested & will include four swing shifts that will begin between 10 am - Noon each day and last for 9 hours and 45 minutes with a lunch break

About DIG on Bleecker:

DIG on Bleecker is a neighborhood restaurant, brought to you by DIG Food Group, where our vegetable-forward dishes are served in a slightly different way. We aim to serve timeless food that is both surprising and familiar. About DIG:
Dig is a farm-to-table food company with over 25 locations in New York and the Northeast, serving seasonal vegetables and culinary comfort food on an urban scale.

The company is built on a culture of driven curiosity and ambitious innovation, finding and implementing new solutions to offering a simple, healthy, affordable meal. Our mission is to build a better food system (one vegetable at a time) that offers a better deal to customers, cooks, and farmers alike.

Since getting started in 2011, we have focused on the essentials of our mission- building kitchens, training chefs, and developing one-on-one relationships with over 50 partner farms. The next few years will be a period of expansion, as we open in new cities and use the platform we've built for a better conversation around sourcing, cooking, and the business of food.

About the role:

Your passion for hospitality and great food has lead you to develop skills in connecting with guests and working within a team dead set on excellence, warmth, and fun. The Back Server is an integral member of the team, connecting the kitchen with the dining room – bringing food to our guests and information to the expediter and chef. You love to move fast, see everything, and be everywhere. As a Back Server you believe in, and gain energy from, the power of a great team working together and supporting each other and love to find ways to help and support those you work with. You have a never ending hunger for continued education and love to learn about what is currently being harvested in the fields, the people that grew and produced each wine you serve, and the history of the neighborhood and the street corner our restaurant inhabits.

You will:

  • Help to build, maintain, and constantly improve the culture of the restaurant and keep a focus on education and a great work environment. You should be an example of the type of person you want to work alongside every service.
  • Thrive in the heat of service being able to multi-task and prioritize between multiple roles and responsibilities from running food to clearing and resetting tables, to polishing glassware and liaising with the dishwashers.
  • Care for each guest, whether or not they even dine with us, and lead by example in the type of generous hospitality we want to be known for.
  • Communicate constantly and efficiently with your entire team from expediters and servers to management and chefs.
  • Maintain comprehensive knowledge of the restaurant's menu, it's products and their source, and the details of the restaurant and neighborhood.
  • Be constantly looking to deepen and expand your knowledge and experience.
  • Be the face of hospitality for the restaurant and lead by example with generous hospitality for your team, locals, regulars, and first timers.
  • Achieve and maintain Department of Health Standards, holding your fellow teammates accountable and role-modeling cleanliness and organization throughout your station and the restaurant.

You have:

  • 1 years minimum restaurant or food and beverage experience. Dining room experience not necessary.
  • A passion for real, good food and genuine hospitality.
  • The willingness to roll up your sleeves and pitch in whenever necessary.
  • The discipline and desire to maintain systems and organization within fast changing environments.
  • Excellent communication skills.
  • Ability to learn technological platforms and work systematically with them.
  • An eye for detail.
  • A flexible schedule, especially throughout the first six months of the opening.
  • The ability to perform physical requirements of the position (lift up to 50lbs).
  • The desire for professional improvement and the process of learning.
  • The drive to build strong ties in your restaurant's community.
  • The ability to take many variables to find the best solution to a problem.
  • An organized approach to achieving team goals.

Physical Demands:While performing these job duties, the employee is regularly required to see, talk, hear, and reach. The employee is regularly required to sit, walk, and stand for long periods of time. The employee is required to use dominate hand coordination for simple grasping, pushing/pulling, and fine manipulation. The employee is also required to lift and carry up to 50 pounds, bend, squat, kneel, and reach above shoulder level. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information:This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position and does not contain all of the essential requirements and functions of the position. Employees will be required to perform any other job-related duties assigned by their supervisor. This job description does not include all the duties that may be assigned to the employee and it may be revised from time to time with or without notice.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the restaurant which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the employee's manager.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The employee will actively follow Dig Inn policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

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