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FRONT OFFICE ASSOCIATE I

companyStride Healthcare Management LLC
locationFlower Mound, TX, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Summary:

Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.

Supervisory Responsibilities: N/A

Essential Duties / Responsibilities:

  • Greet and welcome patients with a positive and friendly attitude.
  • Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.
  • Schedule and confirm patient appointments, ensuring efficient use of appointment slots.
  • Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
  • Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.
  • Maintain a neat and organized front desk area.
  • Coordinate with medical staff to ensure a smooth patient flow.
  • Handle sensitive patient information confidentially.
  • Assist with administrative tasks as needed, including generating reports for marketing or patient communication.
  • Other duties as assigned.

Additional Responsibilities:

  • Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.
  • Provide coverage for other clinics as needed, demonstrating adaptability and teamwork.
  • Collaborate with team members across clinics to maintain a cohesive and supportive work environment.
  • Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.

Required Skills / Abilities:

  • Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.
  • Time management skills.
  • Cleanliness and adherence to protocols.
  • Attention to detail.
  • Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system.

Education and Experience:

  • High School Diploma.
  • Customer service experience, preferably in a healthcare-related setting.
  • Minimum of 2 years of experience as a front office associate/receptionist in a physician's office or hospital.
  • Working knowledge of medical terminology and health care insurance.
  • Working knowledge of MS Office (MS Word, Excel, and Outlook)

Physical Requirements:

  • Involves sitting, standing, and walking for extended periods of time.
  • Full range of body motion, including reaching, bending, and stretching.
  • The ability to lift and carry moderately heavy items, such as boxes of documents or supplies.
  • Good manual and finger dexterity.

*StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

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